Check-In Clerk

Job Summary:

The Check-In Clerk assists with the check-in process for the auto auction office. This role is responsible for ensuring the efficient check-in of vehicles and customers. The Check-In Clerk will work with the lead check-in clerk to start the check-in process, verify vehicle information, and resolve discrepancies or issues.

Accountabilities & Responsibilities:

• Begin the check-in process for vehicles arriving at the auto auction, ensuring efficiency and accuracy.

• Verify and record vehicle information, including VIN numbers, mileage, condition reports, and titles.

• Inspect vehicles upon arrival to identify any damage or discrepancies and resolve them appropriately.

• Collaborate with drivers, sellers, and auction staff to resolve any check-in issues or discrepancies.

• Ensure compliance with auction policies, procedures, and regulatory requirements during the check-in process.

• Maintain accurate and up-to-date records and documentation related to vehicle check-in.

• Communicate effectively with other departments, such as sales, operations, and customer service, to ensure smooth workflow and customer satisfaction.

• Handle customer inquiries and provide exceptional service during the check-in process.

• Perform additional duties as assigned.

Experience & Education:

• High School Diploma or GED required.

• 1+ years' experience in vehicle check-in, auction operations, or similar role within the automotive industry.

Knowledge & Skills:

• Ability to read, write, speak and understand English.

• Proven supervisory skills, with the ability to motivate and manage a team.

• Demonstrated organizational skills and attention to detail in maintaining accurate records and documentation.

• Proven experience using computer software and applications, including auction management systems, MS Office Suite (particularly Excel), and database management.

• Demonstrated communication skills, both verbal and written, with the ability to interact professionally with staff, customers, and external stakeholders.

• Knowledge of automotive terminology, VIN decoding, and condition assessment.

• Familiarity with auction procedures, documentation requirements, and compliance standards.

• Ability to work under pressure in a fast-paced and dynamic environment.

• Ability to work independently as well as collaboratively in a team environment.

• Must be able to work in traditional office conditions, including sitting for extended periods of time.

• Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers.

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