Consumers Credit Union

Mortgage Operations Intern

125 Kalamazoo Mall, Kalamazoo, MI 49001

On-site

First seen by offpeak October 5, 2026

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Mortgage Operations Intern The Consumers Credit Union team is looking to hire a passionate Mortgage Operations Intern to join our team at our corporate office in Kalamazoo. This position offers valuable hands-on experience in the mortgage industry while supporting our operations department with essential tasks and processes. Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do:

Support the Set Up, Processing and Closing teams with daily operational tasks
Assist with Verification of Employment (VOE) and Verbal Verification of Employment (VVOE) processes.
Help manage Homeowner’s Insurance (HOI) documentation.
Perform eFolder cleanup and organization.
Process payoff requests and documentation.
Assist with document management including scanning, shredding, and copying.
Support the team with title order processing.
Work with internal systems such as LARA and BS&A.
Review Desktop Underwriting (DU) findings.

What you'll bring to the table:

College junior or equivalent.
Excellent written and verbal communication skills.
Interest in learning about mortgage operations and processes.
Ability to maintain confidentiality when handling sensitive information.
Technology Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. Also, the desire to learn and use new technology.
Detail-Oriented Efficiency – Fast-paced work ethic while maintaining strong attention to detail and organization.
People-Focused – Natural ability to connect with others and thrive in collaborative environments.

What you will gain:

Hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship.
Networking opportunities with professionals and other interns
Job shadowing experience outside of your department
College credit eligibility
Hands-on industry training
Mentorship from experienced team members
Volunteering Opportunities

What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.