HR Operations Specialist

Job Title: HR Operations Specialist

Ministry/Department: Human Resources

Reports to: Staff Experience Ministry Partner

Status: Full-time, Exempt

Supervisory Role: No

Objective

This role owns the day-to-day operational systems of the Human Resources Ministry, including HRIS data integrity, benefits administration, leave and workers’ compensation administration and the staff member’s lifecycle from onboarding through offboarding. The HR Operations Specialist serves as a process owner for HR transactions and records, resolves routine and moderately complex issues independently within established policy and partners with the HR Ministry team to ensure accurate, compliant and consistent HR operations across the ministry.

Key Responsibilities

• ​​Maintain an authentic and growing walk with Jesus Christ through the ongoing spiritual disciplines of Bible reading, prayer, personal worship, fasting, confession and fellowship
• Administer the day-to-day benefits function, including new hire enrollments, qualifying life event changes and terminations of coverage in the HRIS and carrier portals; reconcile enrollment data between the HRIS, carriers and payroll and resolve discrepancies
• Supports open enrollment logistics end-to-end, including staff communications, meeting coordination, materials preparation, enrollment tracking and post-enrollment audits
• Administer leaves of absence, including preparing and tracking documentation, confirming eligibility under applicable policies, coordinating pay continuation with payroll and maintaining accurate records
• Administer workers’ compensation claims, including intake, submission, documentation, carrier follow-up and required recordkeeping, partnering with the Staff Experience Ministry Partner on complex or extended claims
• Prepare employment verifications, unemployment claim responses and routine HR correspondence
• Oversee contractor administration, including onboarding, required documentation, background screening, system setup and communication of onboarding requirements
• Serve as a day-to-day administrator of the HRIS for staff member records; enter and maintain data, build and run standard and ad hoc reports and correct the underlying causes of recurring data errors
• Serve as the corrective action partner on HR data and records audits conducted by the HR Analyst, researching flagged discrepancies, updating records and confirming resolution back to the Analyst
• Process staff member changes such as transfers, title and ministry changes, compensation adjustments and terminations, routing required approvals, confirming downstream system updates and verifying payroll impact
• Coordinate exit interview administration and maintain records of staff feedback and trends
• Support as a point of contact for staff member questions regarding HR policies, procedures and systems, researching and resolving routine and moderately complex questions independently and escalating sensitive matters to the appropriate HR team member
• Document, maintain and improve standard operating procedures for HR operational processes, recommending changes that improve accuracy, efficiency and staff member experience
• Support HR compliance activities, including required postings, I-9 administration and audits, personnel file maintenance and preparation of data for regulatory reporting
• Serve as trained backup to the HR Coordinator across the staff member lifecycle, including new hire documentation, offer letter paperwork, I-9 and E-Verify completion, background screening and first-day system setup, providing full coverage during absences, leaves and peak seasons
• Serve as trained backup to the Recruiting Coordinator and provide extended coverage during planned leaves, including posting requisitions, screening for basic qualifications and maintaining the applicant tracking system
• Provide project and administrative support to the HR ministry team, including calendar coordination, purchasing, expense reporting and meeting preparation
• Other duties as assigned

Competencies

• Model The Church of Eleven22® mission, vision and core values
• Discretion and strict confidentiality in handling sensitive staff member, candidate and compensation information
• Ability to adapt to change and move fluidly between HR operations, recruiting and benefits work as team needs shift
• Strong proactive communication skills
• Exceptional attention to detail and accuracy in data entry, recordkeeping and documentation
• Strong organizational and time management skills with the ability to manage competing priorities and deadlines
• Analytical mindset with the ability to identify data discrepancies, trace root causes and implement lasting corrections
• Ability to own processes end-to-end and exercise sound judgment within established policy, escalating appropriately
• Service-oriented and collaborative posture toward staff members, candidates and ministry partners across the broader Human Resources Ministry
• Advanced proficiency in Microsoft Excel, including lookups, pivot tables and reconciliation of large data sets and demonstrated proficiency across the Microsoft Office Suite
• Ability to troubleshoot issues and complete routine configuration changes in HRIS, applicant tracking and benefits systems

Education and Experience

• Associate’s or bachelor’s degree in human resources, business administration or a related field preferred
• Three to five years of progressive Human Resources experience, including at least two years in HR operations, benefits administration or HRIS administration
• Experience with an HRIS required; Paycor experience strongly preferred
• Hands-on experience administering benefits, leaves of absence or workers’ compensation required
• Experience with an applicant tracking system preferred
• Working knowledge of general employment practices, confidentiality expectations and HR recordkeeping and retention requirements required
• PHR, SHRM-CP or comparable certification preferred

Expected Hours of Work

Work Hours Expectations: 40 hours or more.

Schedule Expectations: Monday through Friday, in-person (hours may vary based on church needs to include working weekends).

The church has several big events (“All-Skates”) throughout the year to help further the mission of Eleven22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.

Our entire staff family is called to action so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment/Physical Demands

This position operates in a professional office environment on a church campus and routinely uses standard office equipment such as computers, phones, printers, copiers and scanners. This role is largely sedentary and requires extended periods of sitting and computer work, with regular movement between offices and campus buildings. With or without reasonable accommodation, the staff member must be able to lift and/or move up to 25 pounds occasionally when preparing new-hire workstations, staff event materials and enrollment or onboarding supplies.  

Ministerial Exception

The ministerial exception furthers the purposes of the Free Exercise and Establishment Clauses of the First Amendment by barring legal claims against church bodies by staff members who perform religious functions. All church pastors are subject to the exception, but a formal ministerial credential is not required. While there is no rigid formula to determine other church staff members that qualify, various factors are considered to determine which staff members are subject to the ministerial exception (please see handbook).

Staff members who qualify under the ministerial exception are not covered by federal and state employment and anti-discrimination laws. Please see the Human Resources Ministry team if you have questions on whether you are subject to the ministerial exception.

Code of Conduct

1. We live authenticity
2. We are gospel-centered and mission-focused
3. We are family
4. We are lifelong learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

The Church of Eleven22 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. The Church of Eleven22 reserves the right to discriminate on the basis of religion to the full extent permitted by law.