Takeout Server

Description

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.

REPORTS TO: GENERAL MANAGER

FLSA: NON-EXEMPT

POSITION SUMMARY: The Takeout Server has a passion for hospitality and a great attention to detail. The Takeout Server is responsible for providing friendly, efficient, and accurate service to guests placing takeout orders. This role ensures orders are properly prepared, packaged, checked for accuracy, and presented to guests with the same level of care and hospitality they would receive when dining in the restaurant.

Requirements

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:

• Greet guests warmly and provide attentive, friendly service throughout the takeout experience.
• Answer questions about the menu, ingredients, modifications, and restaurant offerings.
• Accurately enter and process takeout orders, including phone, online, and in-person orders.
• Coordinate with the kitchen to ensure orders are prepared accurately and on time.
• Carefully check each order for accuracy, presentation, and completeness before handing it to the guest.
• Package food and beverages according to restaurant standards, ensuring items are properly labeled and secured for transport.
• Ensure guests receive all necessary condiments, utensils, napkins, sauces, and other requested items.
• Communicate clearly with kitchen and front-of-house team members regarding special requests, allergies, modifications, and timing.
• Process payments and accurately handle cash, credit cards, and other forms of payment.
• Manage multiple orders and competing priorities while maintaining a calm and positive demeanor.
• Keep the takeout area, counters, shelving, and surrounding service areas clean, organized, and stocked.
• Monitor order timing and communicate delays or issues to guests and managers.
• Assist with other front-of-house duties as needed.
• Follow all restaurant policies, health and safety standards, and food handling procedures.
• Contribute to a positive team environment and consistently represent the restaurant professionally.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or GED graduate
• Food Handler Certification required
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision

Physical Demands and Work Environment

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.