Advanced Infrastructure Engineer

JOB TITLE:

Advanced Infrastructure Engineer

SALARY RANGE:

$140,828 – $166,223

DEPT/DIV:                          

Information Technology

SUPERVISOR:                    

Director, RCC

LOCATION:

RCC - 354 West 54 Street New York, NY 10019

HOURS OF WORK:           

MIDNIGHT SHIFT (7.5 hours/day) or as required

This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

This position plans, designs, builds, and maintains IT infrastructure and systems and provides technical guidance and support. This role develops and implements strategies for the deployment, maintenance, and support of multiple components of the IT infrastructure. This role verifies and validates systems and meets internal and external requirements. This role supports, coordinates, and manages the IT infrastructure and collaborates with other IT teams to ensure the successful implementation of projects. This role diagnoses problems and provides recommendations for improvement of existing and new systems. This role has advanced knowledge of server hardware, software configuration, networking, cloud computing, security, and experience with Windows, Linux, and virtualization. 

Responsibilities:

• Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions. Troubleshoots infrastructure problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency.
• Reviews and approves infrastructure proposals for appropriate use of technology, ensuring the efficient use of resources and smooth transition into production.
• Reviews solutions produced by lower-level Tech Infrastructure Engineers (Levels 1 - 5) and validates adherence to strategy and architecture standards.
• Identifies and specifies the monitoring points to assess performance of technologies in assigned domain(s).  Recommends the necessary actions to ensure optimal performance and reliability.
• Leads and develops disaster recovery and contingency plans for assigned domain(s) to provide users with minimal interruptions in service.
• Supports annual budget planning activities for computing environments.
• Leads in planning for the future technical infrastructure architecture, providing insight into the future of assigned area of technology to continually improve effectiveness and efficiency.
• Leads the development of roadmaps related to assigned area(s) of expertise to manage and meet identified technology needs
• Leads and provides technical leadership to project teams in assigned area of expertise to promote technical understanding and talent development and/or leads teams.
• Leads requirements management, infrastructure engineering, system testing, and acceptance testing activities across all stages and iterations for complex infrastructure development and integration initiatives.  Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Leads/collaborates across parties involved in product, systems, or service design. 
• May own high-value infrastructure services and/or products. Leads the definition, documentation, and successful completion of large infrastructure projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change-, release-, risk-, and quality-management processes.
• Manages the operational relationships with infrastructure suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFPs/RFIs and supports contract terms and SLAs negotiations. Manages suppliers to meet key performance indicators.
• Continuously develops and maintains personal knowledge of tech infrastructure engineering practices, emerging trends, and technologies.
• Leads the design, installation, configuration, and maintenance of the physical IT hardware infrastructure components of systems, servers, cloud, storage, routers, switches, firewalls, data centers, and workstations.
• Leads the technical security of the IT infrastructure (e.g., monitoring and managing the configuration of firewalls, managing access controls/operating systems/ database servers, configuring VPNs, and taking proactive measures against potential cyber threats).  Enforces defined security protocols, manages access controls, ensuring compliance with security standards, and assists in handling security incidents.
• Leads the installation and configuration of operating systems, databases, and utilities according to organizational requirements. Conducts regular monitoring of infrastructure components and tunes them for optimal performance. Identifies, troubleshoots, and resolves performance issues within the hardware/software environment.
• Leads the implementation of local and wide-area networks (LAN and WAN), configuration of routers and switches, and determination of proper implementation of network and hardware requirements.
• Travel may be required to other MTA locations or other external sites.
• May need to work outside of normal work hours supporting 24/7 operations (i.e., evenings and weekends).
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.
• Performs other duties as assigned
• Complies with all policies and standards
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS). An equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum 8 years of relevant experience.
• Requires at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to:
  • AVIXA Certified Technology Specialist (CTS)
  • CompTIA Server+
  • AWS Certified Advanced Networking - Specialty
  • Google Certified Professional Cloud Architect
  • AWS Certified DevOps Engineer
  • HPE Master ASE - Storage Solution Architect
  • AWS Certified Solution Architect - Associate & Professional
  • IBM Certified Cloud Solution Architect
  • Azure Administrator Associate
  • IBM Certified Solution Developer – WebSphere MQ v7.0
  • Cisco Certified Network Associate (CCNA)
  • IBM Certified System Administrator
  • Cisco Certified Network Associate (CCNP) Collaboration
  • Microsoft Azure Administrator
  • Microsoft Certified: Azure Administrator Associate
  • Cisco Certified Network Professional Data Center (CCNP)
  • Microsoft Certified: Azure Developer Associate
  • Cisco Certified Network Professional Enterprise (CCNP Enterprise)
  • Mitel Certifications
  • CompTIA Cloud+
  • Oracle Certified Professional, Java EE Business Component Developer
  • CompTIA IT Project+
  • SIP School Certified Associate (SSCA)
  • CompTIA Network +
  • VMware Certified Professional - Network Virtualization

Technical Skills:

• Advanced proficiency in system administration tasks, including managing system infrastructure, maintaining system efficiency, and ensuring uptime.
• Advanced understanding of current system usage trends and ability to forecast future needs, optimize capacity during scaling.
• Advanced skills in managing software and hardware configurations across diverse systems.
• Expert in Disaster Recovery with data replication configuration, load balancing configuration, and replication technologies.
• Advanced ability to manage hardware lifecycle, including installation, upgrades, and maintenance.
• Advanced experience in migrating systems and data with minimal downtime and data integrity.
• Advanced management of patch deployment, ensuring systems are up-to-date and secure.
• Advanced proficiency in monitoring system performance and diagnosing issues.
• Advanced ability to define resource needs for projects and operational tasks.
• Advanced knowledge of IT infrastructure security principles, able to implement robust infrastructure security measures and respond to incidents with due diligence.
• Advanced in maintaining server health, applying updates, and managing server resources efficiently.
• Advanced proficiency in analyzing storage needs, performance tuning, and capacity planning.             
• Advanced knowledge of network security (e.g., firewalls, network ports, etc.) and connecting enterprise networks to the cloud.
• Advanced knowledge of various hardware components, networking devices, servers, backup systems, and cabling. Advanced understanding of computing systems and ability to troubleshoot complex hardware/software issues.
• Advanced knowledge of various software components, firmware, operating systems, database servers, and operations software (monitoring, backup, routing, job scheduling, etc.).
• Advanced skills in network routing configuration and troubleshooting.
• Demonstrates an advanced level of working knowledge of IT domains.

Behavioral Skills:

• Advanced active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Advanced in working independently and strategically.
• Adept expertise in identifying and analyzing risks and developing effective mitigation strategies.
• Advanced technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
• Adept critical thinking, problem-solving, and decision-making skills.
• Expert in interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
• Advanced experience with managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.
• Advanced hands-on experience with related tools.
• Advanced experience working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.
• Advanced in identifying complex business and technology risks and associated vulnerabilities.
• Advanced in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
• Advanced in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.

Competencies:

Core Competency

Proficiency Level

Competency Definition

Cultivates Innovation

Adept

Creating new and better ways for the organization to be successful

Customer Focus

Adept

Building strong customer relationships and delivering customer-centric solutions

Communicates Effectively

Expert

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Tech Savvy

Advanced

Anticipating and adopting innovations in business-building digital

and technology applications

Technical Skills

Advanced

Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks

Values Diversity

Advanced

Recognizing the value that different perspectives and cultures bring to an organization

Collaborates

Advanced

Building partnerships and working collaboratively with others to meet shared objectives

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.