Jr. Account Manager

Summary

The Jr. Account Manager will partner with and ensure the long-term success of our customers.  The incumbent will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  Also, will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Core Competencies 

• Mathematics
• Communication
• Time Management
• Computer Skills

Job Duties

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed

Requirements

• BA/BS degree or equivalent
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills