Medical Office Manager

The Medical Office Manager is responsible for the performance and supervision of both day-to-day administrative/reception duties.

Roles & Responsibilities:

• Assists with maintaining support staff work schedule, assisting with Human Resource requirements
• Front desk reception
• Greets patients, completion of registration forms, and gives instructions
• Files and maintains medical and financial records
• Prepares and types correspondence
• Processes mail
• Uses communication skills with appropriate medical terminology
• Follows appropriate legal and ethical professional conduct
• Follows medical practice and OSHA safety rules and procedures while on assignment
• Follows and upholds HIPAA regulations
• Ensure all charts are prepared at least a week in advance including obtaining medical records for patients prior to an office visit
• Ensures incoming patient phone calls are answered in a timely manner and maintains reasonable wait times
• Maintains patient confidentiality which complies with all HIPAA regulations
• Manages monthly physician schedules
• Directs and/or secures the services and products of outside sources such as medical supplies, equipment, office furnishings
• Oversees patient care tasks which could include: clinical assessments, acting as a patient liaison, acting as an advocate, and coordination with the necessary staff and resources to ensure excellent patient outcomes
• Performs other position-related duties as assigned
• Assists VP of Healthcare Operations and Friendship with growth analysis, introducing and examining opportunities for growth of clinic with external partnerships.

Essential Functions:

• Ability to make independent decisions within the scope of license or certification when circumstances warrant such action
• Comply with all local, state, federal, and facility policies and procedures
• Works with physicians and staff to implement clinic goals and objectives in support of the strategic plan
• Oversees the day-to-day operations of the office including but not limited to the following: staff management, scheduling, facilities, billing

Qualifications:

• Experience in the medical field & knowledge of medical terminology, office management or leadership
• Knowledge of accounting, data and administrative processes and principles
• Ability to handle medical records discreetly.
• Time-management skills.
• Ability to multi-task and perform well in stressful situations.
• Exceptional people skills for liaising with patients, healthcare providers, specialists, clinic staff and the public.
• Excellent written and verbal communication skills.
• Exceptional organizational skills to ensure that quality services are provided.
• Competency with computer-based healthcare administration systems.

 Education & Experience:

• High School Diploma or equivalent required
• Two years or more administrative/clinical experience in a medical practice setting

Benefits for Full Time Positions:

• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Employee Assistance Program
• Education Assistance
• Company Paid Life Insurance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)