Order Management Associate

The Order Management Associate is a member of the Order Management Team and is primarily
responsible for answering incoming phone calls and distributing them to the appropriate department.

PRIMARY JOB DUTIES:

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
• Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact
• Review and distribute all incoming Sales emails
• Provide order tracking and shipment status updates

ESSENTIAL KSA’s (Knowledge, Skills, Abilities):

• •    Ability and comfort working with computer applications — ample experience working in NetSuite
  •    Capacity to work with Instrumart’s telecommunications system, Dialpad
  •    Excellent attention to detail
  •    Fast and accurate typing skills
  •    Capability to work in a fast-paced environment
  •    Ability to communicate in a clear and helpful manner when corresponding with customers
  •    Skilled time manager with a strong drive toward productivity
  •    Active listener — giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  •    High levels of dependability
  •    Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

PREFERRED SKILLS:

• •    Familiarity with NetSuite or similar business management software
  •    Experience using a cloud-based telephone system
  •    Experience sharing a workload while working as part of a team
  •    Experience working in an open office environment