Application Specialist

Summary

We’re looking for a detail-oriented and customer-focused Industrial Air Applications Specialist to join our team. In this role, you’ll serve as a key point of contact for our distributors and internal sales team, offering product guidance and resolving technical issues with efficiency and clarity. You’ll work closely with technical colleagues and the Quality Assurance team to ensure customers have the best experience while using our products.

Responsibilities

• Provide timely and professional support to customers via phone, email, Teams, or in person.
• Troubleshoot technical issues and escalate complex cases to the appropriate internal teams.
• Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring, and visual inspection.
• Log customer interactions, feedback, and issues in CRM.
• Learn and understand the competitive landscape.
• Assist distributors with creating the most cost-effective solutions to meet their customers’ needs.
• Identify opportunities for product or process improvement.

Requirements

• Experience with Microsoft Teams, Excel, Word & PowerPoint.
• Ability to read Imperial and Metric measurements.
• Ability to use hand tools i.e., cordless drills, impact wrenches, tubing cutter, and miter saws.
• Capable of lifting 50lbs.
• Experience in the compressed air industry is a plus, but not required.
• Some travel required.