PT Guest Service Agent - PR Ferry - Metro

Position Summary:

The Guest Service Agent is responsible for providing excellent support to our customers at our ticket & boarding locations. Guest Service agents will be scheduled at our various ticketing & boarding locating around the waterfront – supporting our various experiences.

Duties and Responsibilities:

• Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
• Well versed on all City Experiences’ products, able to up-sell and cross promote all experiences.
• Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
• Capacity to keep calm in a busy, fast-paced work environment.
• Understanding and familiarity with Anchor, City Experiences’ Reservation platform and Dock Access, City Experiences’ ticket redemption system.
• Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
• Familiarizing yourself with all third-party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
• Responsible for keeping guests informed on any safety protocols both at the time of ticket purchase and when guests board at gate.
• Capable of following protocols around equipment checkout, card & cash transactions, and opening/closing shift procedures.
• Indoor & Outdoor Position: Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.

Requirements & Qualifications:

• A sincere interest in learning all aspects of customer service and sales.
• Knowledge of the Waterfront area (to give directions to area restaurants and attractions).
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.