D207 - Information Technology - IT Data Operations Technician

Company Overview:

 At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. The organization offers a comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more.

Position Overview:

River Edge is looking to fill the position of IT Data Operations Technician. This position is responsible for providing first-level IT support to CCBHC team members by setting up laptops and other computing devices, installing and configuring hardware and software, troubleshooting technical issues, responding to support requests, and training staff on the effective use of computer systems. The role also requires occasional travel and the ability to perform other duties as assigned. 

Key Responsibilities:

• Responsible for setting up laptops and other computing devices in support of CCBHC team members.
• Must have basic Information Technology computer/helpdesk trouble shooting skills.
• Acts as the first line of support for Information Technology needs of CCBHC team members.
• Set up hardware and install and configure software and drivers
• Responding to queries on the phone, via email, in person, or through remote access
• Train colleagues on how to effectively use computer systems and components.
• Some travel required
• Other job duties as assigned.

Qualifications:

• At least a high school diploma/GED equivalent. Associates degree preferred.
• Intermediate to advance Office 365 knowledge.
• Intermediate to Advanced PC troubleshooting.
• Basic networking knowledge.
• Must be 21 years of age.
• 1+ year(s) of experience working in IT/Data Analyst
• Good organizational skills are a must, able to communicate well both verbally and written.
• Positive energy person, good communicator.
• Can handle and protect confidential information.
• Valid driver's license with reliable transportation.
• Acceptable driving record.
• All applicants must pass a satisfactory background clearance and pre-employment drug test.
• Provide 2 Professional references (Former employers only, no family members).

Physical Qualifications

• Be able to lift 25 pounds whenever needed or required.

Additional Benefits:

• Flexible spending accounts
• Short and long-term disability coverage
• 11 Paid holidays

• Voluntary Life Insurance