Technical Support/Service Desk Specialist

Qualified candidates should have a helpdesk/systems/technical support background and the ability to work in a fast-paced environment. EOE.

Responsibilities include but not limited to:

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Position Requirements:

• Excellent oral and written communication, organizational, time management and interpersonal skills a must.
• Must be able to work as part of a team, as well as independently.
• Minimum of 3 years experience with Windows 11/Office 365.
• Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
• Information technology degree or related certification(s) preferred, but not essential.

Hybrid Hours:
Monday-Friday, 9:00am-5:00pm
Minimum 3 days a week in Uniondale office
2 days a week remotely 
Rotating On-Call Schedule 
 

Congenial fast-paced environment, competitive salary and benefits

Job Type: Full-time

The annualized salary range for this position is $55,000 to $65,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.