Service Coordinator

Metro Mechanical Services is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.

The team in our Hammond, LA office is looking to bring aboard a savvy and organized Service Coordinator and be part of our award winning culture.

Main Responsibilities:

• Greet all visitors courteously, determining their needs and directing them to the proper departments
• Dispatch service technicians and schedule team labor for maintenances and/or repairs
• Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure.
• Gather details such as operating conditions at the time the complaint/failure occurred.
• Process work orders from beginning to final review to include verbiage and tool/misc./part changes.
• Provide administrative support to team members as needed.
• Assist and support other team members when needed or in their absence.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
• Maintain company confidentiality.
• Attend and participate in all meetings, training, and activities as required.
• Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.

Preferred Experience:

• At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent.
• At least 1 year of customer service experience.