Customer Experience Specialist

Job Summary:

Assist customers that come to our store, order on-line and ask questions through our customer e-mail.

Essential Duties/Responsibilities:

• Provide world-class customer service to all customers
• Answer phone calls
• Answer emails in a professional manner
• Assist customers with product recommendations (basic detailing knowledge)
• Answer customer ticket
• Run reports
• Problem-solve order issues
• Restock retail showroom
• Manage cash box
• Operate POS checkout systems
• Complete basic Excel spreadsheets
  
  

Required Skills/Abilities:

• Positive Attitude
• High School Diploma or GED required
• Must be available to work weekends and events
• Must be able to adapt to change
• Must have excellent customer service skills.
• Must have basic Excel skills
• Excellent communications skills including both verbal and written
• Must have reliable transportation
• Detailing experience is preferred

Physical Requirements:

• Ability to lift 40 lbs.
  
  

Position Type/Expected Hours of Work: Position Type/Expected Hours of Work: This is a full-time position, working 40 hours per week. The work schedule will include a minimum of 1 weekend day, with 1 day off during the week.  OT may be required on an as-needed basis.

Travel: Minimal local travel to events may be required.  

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.