Research Recruitment Assistant

Are you a confident communicator with a passion for helping people and delivering a positive experience? As a Recruitment Assistant (Volunteer Recruiter), you will play a key role in supporting the successful recruitment and scheduling of research volunteers for clinical studies. Working as part of our Screening team, you will engage with prospective participants, coordinate appointments, maintain accurate volunteer records, and support study recruitment activities.

This is a fast-paced, highly organised role that requires strong communication skills, attention to detail, and a commitment to volunteer safety and Good Clinical Practice (GCP) standards. Fluent English and Spanish language skills are essential to effectively support our diverse volunteer population.

The Role

• Responsible for making telephone appointments with prospective research volunteers 
• Other duties include the effective tracking and recording of scheduled outpatient visits by current or prospective research volunteers 
• Work is primarily performed at the Screening Office 
• To comply & adhere to GCP guidelines and regulations as required of this role 
• To ensure study data is collected to a high quality in accordance with Good Clinical Practice (GCP) standards 
• To ensure subject safety at all times 

Main Tasks and Responsibilities 

• Answer and distribute all incoming telephone calls 
• Answer telephone inquiries of potential volunteers in regard to ongoing studies 
• Initiate telephone calls to prospective research volunteers for inclusion in clinical trials 
• Schedules research volunteers for screening appointments, clinic visits, follow-up visits and overnight clinic admissions and transportation as needed 
• Tracks screening status and notification of prospective research volunteers 
• Assists in screening logistics and distributing copies of informed consent to prospective participants 
• Assists in maintaining computerized database of research volunteers 
• Work with Senior Volunteer Registration Coordinator to prepare advertising for upcoming studies 
• Provide administrative support to Volunteer Registration Coordinator when required 
• Process application forms and enter data on to TrialOne 
• Tracks response to volunteer recruiting efforts 
• Work with medical team and other staff to assess volunteer suitability for the studies 
• Assists in obtaining medical records from outside sources 
• Copying, faxing and filing 
• Prepares volunteer files, assures all screening forms (study specific) are included and are completed by volunteers 
• Obtains subject identification information such as social security card, Florida driver’s license, and obtains a complete W-9 etc. and provides two copies of the identifications for the volunteer file 
• Responsible for the follow-up activities, including but not limited to: contacting missed appointments and rescheduling, confirming appointments scheduled for the following day and preparing subjects file for the next day’s work 
• Act as Recruitment Lead on assigned studies 
• Assists with the other administrative and clerical duties as assigned 

Job Demands 

• The job may involve the following: 
  • Very high concentration of work 
  • Strict and tight deadlines 
  • Having to juggle a range of tasks/issues simultaneously 
  • Working in a hazardous environment with high requirement to follow safety procedures 
  • Working outside normal working hours 
  • Needing to respond to client demands 

The Candidate

• Excellent interpersonal and communication skills 
• Good problem solving and organizational skills 
• Excellent telephone etiquette 
• Ability to effectively plan and assist with tracking the study volunteers 
• Associate degree (preferred) or high school graduate with work experience 
• Ability to coordinate, organize and perform multiple tasks 
• Computer literacy and data entry experience 
• Fluent in English and Spanish 
• Previous experience in recruiting, interviewing and instructing volunteers