Senior Property Manager

Senior Property Manager, 140 Clarendon - Boston, MA

General Statement of Duties: Works independently to manage and resolve all site management related issues. This individual should be familiar with housing management, budgeting, housing agency regulations related terminology and have a commitment to community building and will be responsible for the fiscal and physical management of two or more assets and/or a single property exceeding 300 units, or a single property with permanent supportive housing, complex programs/partnerships and commercial/retail tenants.

Supervision Received: Reports to Regional Manager

Supervision Exercised: Manages direct reports as assigned, including Property Managers, Assistant Property Managers, and Maintenance Supervisors, when applicable.

Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all duties that may be found in positions of this class.)

• Manages financial operations of the site following company and government agency rules, regulations and guidelines.  
• Develops, monitors and oversees all site management related programs, policies, plans, rules, regulations, contracts and agreements in accordance with corporate policies.
• Prepares annual operating budget and monitors adherence to the budget, including performing budget reprojections.
• Assists in preparing 10 year capital needs studies alongside the Operations and participates in strategic capital planning for the property with Regional Manager/RVP oversight.
• Assists in ensuring agency regulation compliance and deadlines for documentation through collaboration with the Compliance Department.
• Prepares weekly and monthly reports as needed, including but not limited to: , management metrics, marketing metrics, delinquency/ occupancy metrics, bad debt write-offs, and expense reports.
• Reconciles reports to General Ledger and approves vendor invoices and cash receipt batches.  
• Supervises rent collection.
• Monitors turnovers and major replacements.
• Provides information and fulfills requests from corporate office staff.  
• Represents Beacon Communities to the public and collaboratively develops a partnership with local public officials and local businesses and maintains relationships with housing and human service agency personnel, lenders and investors.
• Meets with Resident Services Coordinator to establish property work plans and develop course of action.
• Responds to questions and complaints from the public.
• Manages the rental program utilizing forms, documents, and computer programs following company, HUD, LIHTC, and/or Public Housing guidelines to ensure eligibility for continued occupancy.
• Oversees the Administration of the ADA/Section 504 reasonable accommodation policy in coordination with the Compliance Department.
• Oversees leasing process, income certifications/recertifications, and approves agency billing where applicable.
• Oversees move-ins/outs, security deposits, transfers, rent changes.
• Oversees building, grounds maintenance and security of property and follows company and HUD rules, regulations and guidelines to ensure grounds and units are properly maintained.
• Monitors and ensures execution of all aspects of site safety, accident and insurance reporting and emergency and media training.
• Oversees service orders in Yardi. 
• Responds to questions and complaints from residents and conducts resident meetings
• Manages staff and oversees hiring, termination, status changes and performance management decisions.
• Conducts performance and compensation appraisals.
• Sets standards for work performance and communicates standards to employees.
• Conducts weekly staff meetings.
• Trains and develops employees, including new hire 90-day assessment/feedback.
• Performs site inspections for continued compliance following company, HUD, and LIHTC rules and regulations, policies and procedures.
• Handles all aspects of site and unit inspections.
• Assists with marketing activities to promote the property.
• Manages commercial tenants and ensures adherence to lease obligations
• Partner with Permanent Supportive Housing and case management service providers to ensure residents receive resources and services to support tenancy preservation.

Minimum Qualifications:

Education: Bachelor’s degree in related field preferred but not required (Business Administration, Real Estate or Public Administration preferable), or equivalent knowledge or experience. 

Experience:

• Three years of related work experience.
• Must have experience working in Permanent Supportive Housing with individuals who have experienced chronic homelessness.
• Experience as a manager of an affordable public or private apartment/condo complex with responsibilities for leasing/admission, maintenance, management of administrative, maintenance or contract employees, or an equivalent combination of education and experience.
• Experience managing commercial tenants preferred.

Qualifications, Abilities and Skills: 

• Must be familiar with housing management, budgeting, housing agency regulations and if applicable, affordable housing programs such as section 8, LIHTC, etc.
• Must be able to work with vulnerable individuals with mental illness and substance addiction and have familiarity with a trauma informed approach to housing that recognizes the importance of housing first.
• The candidate must possess strong organizational and management skills and the demonstrated ability to work as a critical member of a team that is committed to building strong communities.
• Demonstrated ability to communicate effectively across diverse partners, stakeholders, and residents, including navigating complex or high-stress situations with strong de-escalation skills.
• Proficient with Microsoft Word and Excel.
• Yardi proficiency preferred.
• Excellent verbal and written communication skills.

Working Conditions: Ability to physically inspect the properties in their entirety to include walking/climbing stairs, and ability to withstand all weather conditions. Must respond to ‘after hours’ emergencies.

Special Requirements: Must possess and maintain a vehicle and valid driver’s license with an insurable driving record history to obtain and maintain employment.

Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Beacon Management Competencies required for all Management positions: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, People Development.

Senior Property Manager Functional Job Competencies required: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, Hiring.

Compensation: $105,000 - $120,000 annual salary 

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.