Field Service Engineer (Remote Chicago)

Position:

Field Service Engineer

Department:

Reports To:

Service Operations Manager

FLSA Status:

JD Number:

JD523-006

Revision:

A

Summary:

Perform customer support activities at the customer site, involving preventive maintenance and repair of the Quest Medical instrumentation.

General Duties and Responsibilities:

• Travel to customer locations to perform preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order.
• Isolate instrument malfunctions and take corrective action in the form of repair.
• Ensure all customer and Service instruments are in good working order.
• Represent Quest Medical in dealings with customers and is responsible for customers’ satisfaction with the MPS instrument.
• Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.
• Travel 100% of the time.
• Provide feedback on improved methodologies for repair and maintenance tasks.
• Prepare detailed service reports, including work performed, parts used, and solutions implemented.
• Maintain accurate records of installations, repairs, and maintenance activities.
• Provide feedback to engineering teams on product performance and potential improvements.

Qualifications:

• One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity.
• Ability to manage financial responsibilities.
• Ability to travel for extended periods.
• Candidates must reside within a reasonable commuting distance to a major airport to facilitate frequent travel.
• Ability to work in a teamwork setting and as an individual contributor.
• Experience in dealing with internal and external customers.
• Computer skills using Microsoft Word, Excel, and the ability to work remotely.
• Ability to use standard field service engineer’s tools sets (scope, DMM, DVM).
• Ability to lift up to 65 lbs.
• Preferred: ESD Experience
• Preferred: Soldering experience
• Preferred: FDA/ISO Regulated environment experience