Catering Sales Manager

Job Summary:
The Catering Sales Manager serves as the primary representative of Pearlstone s catering operations and is responsible for driving catering sales, managing client relationships, and ensuring excellent customer service from inquiry through event execution. This role focuses on generating new business, maintaining repeat clients, coordinating event logistics, and supporting the overall success and profitability of the catering program. Initially, the primary client base will be centered around one location in Park Heights, Baltimore.

Sales and Client Development

• Identify, develop, and secure new catering clients, with a focus on cultivating repeat business. 
• Receive and process catering orders in a timely and professional manner. 
• Respond to client inquiries regarding menus, pricing, availability, and services.
• Represent Pearlstone s catering operations at community events and other outreach opportunities. 
• Work with approved internal stakeholders to develop catering proposals tailored to client needs and budgets. 

Event Coordination and Execution

• Collaborate with the Executive Chef, kitchen team, and operations staff to confirm menus, timelines, and logistics for each event.
• Coordinate delivery schedules and communicate event details with drivers and culinary staff.
• Oversee or assist with event setup, service, and cleanup as needed to help ensure successful execution. 
• Partner with National Culinary Director to secure event staff, as needed.
• Provide hands-on support during events when necessary. 

Relationship Management

• Build, maintain, and strengthen long-term client relationships.
• Ensure a high level of customer satisfaction and guest service.
• Support client retention efforts and encourage repeat business through responsive service and follow-up. 

Marketing and Promotion

• Partner with the National Culinary Director, COO, and Marcom on marketing initiatives and promotional campaigns.
• Review market trends and surveys to help identify growth opportunities.
• Assist in the creation and distribution of promotional materials to attract new clients.
• Update online menus, catering offerings, and pricing as needed.

Financial and Administrative Oversight

• Ensure orders are accurate, and payments are collected appropriately.
• Monitor event profitability and escalate concerns related to payments, refunds, or other financial issues to supervisor.
• Maintain accurate records of sales activity, client communications, and event outcomes. 
• Work with Executive Chef to track expenses and food inventory usage related to catering.
• Ensure that all packing and disposable items are in stock and available for catering bookings.
• Provide regular updates and reporting to the National Culinary Director and/or COO.
• Work in partnership with the Catering Driver and maintenance staff to maintain the catering truck and corresponding service records.
• Help ensure the catering website and ordering software remain accurate, functional, and up to date. 

Helpful prior skills and experience include:

• At least 3 years of hospitality, food and beverage, or catering-related experience required.
• Prior experience in catering sales and event execution strongly preferred.
• Experience working with catering software, order management systems, or event planning tools.
• Familiarity with delivery coordination and event logistics.
• Ability to work collaboratively with culinary, operations, and leadership teams.
• Strong sales, relationship-building, and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple events, deadlines, and client needs at once.
• Strong leadership, communication, and problem-solving abilities.
• Willingness to provide hands-on support during events when needed.

General:

• It is everyone's job to ensure the financial health of the organization through retreat sales, program revenue, and/or fundraising.
• Attend weekly department meetings in person.
• Attend monthly all-staff meetings on Zoom.
• Must possess a solid work ethic with strong organizational and time-management skills, excellent attention to detail, professional verbal, and written communication skills in English, as well as provide excellent customer service.
• Must maintain a professional demeanor.
• Must be able to adapt to changing situations.
• Other tasks/duties as assigned.

Working Conditions:
This is a non-exempt, part time position working 10 hours per week. This position is a hybrid position with in-office and onsite event hours required. It is not fully remote.

This job description does not state or imply that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job-related duties as requested by Management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

90 Day Check In: Ninety days from date of employment date, there will be a check in between you and your supervisor. Annually thereafter.