Wellness Consultant - Lakewood YMCA

POSITION SUMMARY:

Under the leadership of the Wellness Director, the Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow through with members. Task include phone and in-person interaction with prospective and current YMCA members, administrative activities such as membership and program enrollment, and on-boarding new members through the new member orientation process

ESSENTIAL FUNCTIONS:

• Creates and maintains a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors.
• Greets all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant’s certified scope of practice.
• Conducts cause-driven facility tours for prospective members.
• Intentionally introduces members to one another and encourages conversation to promote relationship building among members.
• Supports the membership staff in delivering general member services, Daxko processes, and phone calls.
• Regularly circulates through the Wellness Center, actively and purposefully interacting with members. 
• Provides support to members in individual goal achievement as established in new member orientation process.
• Understands, demonstrates, and clearly explains the proper use of Wellness Center equipment.
• Schedule and deliver new member orientation sessions.
• Maintains sensitivity and patience when interacting with members in the Wellness Center, helping to minimize any intimidation or other barriers to achieving their individual wellness goals.
• Listens and responds appropriately to the needs of the members.
• Follows all YMCA policies and procedures and enforces all posted policies and guidelines of Wellness Center. 
• Ensures the disinfection, cleanliness and maintenance of all Wellness Center equipment.  Reports any damaged or broken equipment to Wellness Director.
• Accurately complete data entry and maintain records on new members, renewals, program participants and guests.
• In collaboration with all branch departments, assess program and service options provided to ensure the needs of the community are being met.
• Ability to be innovative in resolving member problems to ensure member satisfaction.
• Participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers.
• Manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.
• Ensure point-of-sale connectivity through wellness coaching and other programs and services.
• Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honesty, respect and responsibility.
• Participate in and support association events and fund-raising activities, including the Annual Campaign.
• Responsible for following the child abuse and neglect reporting process including completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying the immediate supervisor, Branch Executive, Risk Management and Human Resources Departments.  All employees of the YMCA of Greater Cleveland are mandated reporters for any signs or suspicion of child abuse and neglect.

QUALIFICATIONS:

Education:

• High School Diploma or GED required. Associate degree preferred.

Experience:

• Experience in sales and service preferred.
• Experience in health and wellness strongly preferred

Certification(s) and Requirements:

• Certification in CPR at the level of Basic Life Support or Professional Rescuer, Basic First Aid, and Emergency Oxygen Administration and associated-determined safety training required within 30 days of hire.
• Must complete Principles of Member Health and wellness (in LINK) and the job specific technical training (e.g., Daxko, Daxko Engage, etc.) within 90 days of hire.
• NCCA-accredited personal training and/or group exercise certification strongly preferred.

Technical Skills and Knowledge:

• General knowledge of basic exercise physiology and correct use of sectorized equipment, cardio equipment and free weights.
• Have knowledge of YMCA policies/procedures and current program offerings within the branch.
• Must have basic expertise in common office computer software, including Word and Excel.
• Must possess effective motivation and communication skills, interpersonal skills and sales skills.
• Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics.
• Ability to work effectively work with people of different backgrounds, abilities, opinions and perceptions
• Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect.  All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department (s).

PHYSICAL DEMANDS:

Definition: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift/move up to 50lbs
• Ability to perform frequent amounts of sitting, standing, walking, reaching, stooping, kneeling, bending and or instructing others for the duration of their shift.

WORK ENVIRONMENT:

• The noise level in the work environment is usually moderate to noisy
• May be required to work outside and on occasion may encounter inclement weather.
• Maintain a clean and orderly work environment.
• Performs work in an office setting with moderate levels of noise, sitting for long periods of time, repetitive motion using computers and phones, with exposure to fluorescent lighting

DISCLAIMER:

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.