Senior Product Manager, B2B eCommerce

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

This role is responsible for collaborating with trade partners, dealers, distributors, sales operations, IT, and cross-functional stakeholders to deliver a scalable B2B wholesale digital eCommerce experience. Duties include owning the Salesforce Commerce ordering-platform roadmap, translating workflows and needs of designers, showrooms, distributors, and trade accounts into product requirements, driving improvements to order accuracy, self-service, and account management, and supporting integrations with JD Edwards (JDE), D365, and downstream fulfillment and pricing systems.

Visual Comfort Offers:

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm. Travel requirements are anticipated for this position. Domestic Travel 10%.
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

• Own the product roadmap for the B2B wholesale storefront and account portal, balancing trade-customer needs with commercial and operational constraints.
• Define and prioritize features supporting contract, tiered, and negotiated pricing; quote-to-order workflows; net terms; credit limits; and account hierarchies, including multi-location and dealer-group structures.
• Collaborate with Sales, Customer Service, and Finance to translate wholesale business rules, including MOQs, backorders, sample programs, multi-ship-to requirements, and EDI, into actionable platform requirements.
• Manage integration requirements between Salesforce Commerce B2B and JDE/D365, supporting order-to-cash processes, inventory visibility, and pricing synchronization.
• Establish and monitor KPIs, including order accuracy, self-service adoption, average order value, reorder rate, repeat-buyer cart abandonment, and support-ticket deflection.
• Conduct discovery with trade customers and internal sales and account teams to identify friction points across quoting, reordering, and account-management workflows.
• Develop clear product requirements documents, user stories, and acceptance criteria, and facilitate backlog grooming and sprint planning with engineering and Boomi integration teams.
• Partner with UX to design B2B-specific interaction patterns for bulk reorder, saved carts, approval workflows, and punchout catalogs.
• Support the onboarding of new customers and channels, including distributor and M&A integrations, into the B2B commerce environment.
• Monitor platform performance and lead root-cause analysis for B2B-specific defects, escalating issues through IT product and engineering channels.
• Present roadmap updates, business cases, and performance results to senior stakeholders, including Sales leadership and IT.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while maintaining a consistent presence in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:

• 7+ years’ previous experience in product management, including at least 2 years supporting B2B eCommerce products, preferably within a mid-market or enterprise environment.
• Bachelor’s degree required in Information Systems, Computer Science, or a related field; equivalent combinations of education and experience will be considered.
• Experience with enterprise B2B commerce platforms, such as Salesforce, SAP, Adobe Commerce, or Oracle, and ERP-integrated pricing, inventory, and order management.
• Working knowledge of EDI, procurement, and middleware integrations, including Boomi or MuleSoft.
• Strong requirements-gathering and stakeholder-management skills across Sales, Operations, IT, Finance, and Engineering.
• Ability to manage complex pricing and account structures, including contract pricing, customer catalogs, credit terms, and multi-location dealer accounts.
• Data fluency and KPI experience, with proficiency using Power BI or similar tools to measure adoption and performance.
• Experience creating PRDs and user stories and supporting Agile delivery through tools such as Jira or Aha!.
• Industry experience in lighting, luxury home furnishings, interior design, building products, manufacturing, or distribution preferred.
• Experience with multi-brand, multi-entity, dealer, showroom, or post-M&A commerce environments a plus.
• Exceptional organizational, prioritization, and time-management skills, with strong attention to detail.
• Ability to deliver results independently and collaboratively while fostering teamwork.
• Excellent written, verbal, and cross-channel communication skills, including the ability to translate between business and technical audiences.
• Flexible schedule availability as business needs require, including occasional early mornings, late evenings, or weekends.

Compensation Range: $128,000 - $136,000

Compensation is based on individual factors, including skill set, relevant experience, and work location

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