AR Collections Specialist

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

Reporting directly to the Manager of Credit & Collections within the Credit & Collections department, the A/R Collections Specialist is responsible for collaborating with an assigned portfolio of business‑to‑business credit-term accounts. Duties include serving as the primary point of contact for customers within this portfolio, managing account communications, and supporting credit and collections activities to ensure timely payment and account resolution. 

Visual Comfort Offers:

• Work-Life Balance: Monday – Friday, 8:00am – 4:30pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

• Manage assigned customers to ensure they are maintaining established credit privileges
• Perform audits and reconciliations, while resolving account issues
• Facilitate relationship with Customer, Sales, and internal operations, ensuring resolution of customer issues in a professional, respectful, and timely manner
• Process and review account adjustments, small balance write offs, credit memos and refunds for assigned customer accounts
• Resolve discrepancies which may result from short payments, product returns, pricing, or co-op, etc.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule.  While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:

• 2 years of previous experience in Credit and Collections, or Accounts Receivables is required
• Associate’s degree or equivalent from a college or university accredited by the US Department of Education, with specialization in Accounting, Finance, or Business
• Any equivalent combination of experience and education will be considered
• Strong aptitude for and proficiency navigating Microsoft Word, Excel, and Outlook.
• Ability to prioritize and handle multiple tasks and changing priorities
• Must demonstrate maturity in judgement, commitment, dependability, punctuality
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone

Compensation: $26 per hour 

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