BMW Courtesy Vehicle Representative

Pacific BMW is hiring a Concierge for the Courtesy Vehicle Department, responsible for assisting clients with obtaining a loaner car during service. This position reports to Inga Manukyan, Courtesy Vehicle Manager. The Service Department's hours are Monday-Friday from 7:30am-6pm & Saturday from 8am-5pm. This is a full-time, non-exempt position, paid hourly, starting at $19.
 

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a state-of-the-art facility with upgrades, a clean and organized work environment. We are proud to be recognized as an honest, inviting, and innovative business amongst the top Southern California dealerships. Our employee benefits include paid time off, health insurance, complimentary life insurance, dental, vision, and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees. 

Qualifications:  

• Fluent in Armenian is preferred but not required
• Rental car experience 
• Work with a sense of urgency while maintaining safe driving protocols 
• Detail-oriented and attentive to customers' needs  
• Ability to easily engage in conversation and personalize customer interactions  
• Superior work ethic and dependability
• Minimum of 3 years with a US driver's license with no points on record
• High school diploma or equivalent  

Job Duties

• Proactively acknowledge and engage all guests visiting the Dealership following Pacific BMW’s standards 
• Open and close agreements with the time scope defined by management 
• Accurately check in vehicles on the service drive ensuring all lot damage is noted and charged appropriately 
• Research all vehicles that display idle days and ensure they are loaned out the same day 
• Assist with delivering vehicles to customers and parking loaner cars in designated lots
• Serve as the primary point of contact for all guests who have questions or issues with courtesy vehicles 
• Manage the greeter station when required, setting the tone with the first impression
• Contact guests regarding lost and found items found in courtesy vehicles, and follow up with items to be destroyed 
• Assist management with the loaner fleet flip by locating vehicles stored on the different lots; retire and add as needed 
• Perform hourly check-ins on the parking lot and daily to-do lists 
• Utilize computer programs specific to the department such as X-time, TSD, and Microsoft 365
• Create and process repair orders for courtesy vehicles in Service 

 Physical Requirements

• Surroundings: position requires standing for long periods of time in an air-conditioned office, and spending some time outdoors exposed to the weather and elements  
• Infrequently: sitting  
• Regularly: standing, walking, bending, twisting and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and/or lifting overhead, grabbing with hands, pushing and pulling heavy machinery 

 
To qualify for employment, the top candidates must submit to a background check, MVR & drug testing. Pacific BMW is an Equal Opportunity Employer with a drug-free work environment.