Care Management Supervisor

Background:
Forestdale is a NYC child welfare agency working to prevent child abuse/neglect through parenting, prevention, and foster care services, focusing on low-income and immigrant communities in NYC. Forestdale operates out of three offices to better serve the families of Brooklyn and Queens. We help thousands of families work through complex trauma, parents raise the next amazing generation of children, and youth successfully launch into adulthood. Forestdale’s mission is “to ensure that children and families have the fundamental assets they need to thrive and live independently.”

Job Summary:

Responsible for overseeing and ensuring quality care management that is in accordance with the guidelines and regulations set forth by the DOH and Forestdale/ CCF. The Health Home Care Management program assists to ensure all clients have access to quality medical and mental health care. 

Major Responsibilities/Activities:

• Supervise a unit of up to 5 Care Managers with a mixed acuity case load ranging from 20-40 clients each.
• Conduct weekly/biweekly supervision with each Care Manager to review case details as it relates to case needs, overall well-being and progress of each family.
• Participate in Interdisciplinary meetings, Case Conferences, CCF/DOH required meetings and other staff meetings.
• Ensure that staff attend all trainings as required and remain updated with any needed certifications (i.e.; CANS-NY)
• Facilitate team meetings to support and guide their team as needed.
• Monitor timely submission of all documentation as required by DOH in Foothold.
• Review all documentation to ensure services provision is in compliance with DOH and CCF regulations.
• Oversee the identification of eligible Health Home youth referred for program enrollment and consent process. 
• Coordinate and ensure execution of plans for audit preparation. Participate in audits as needed.
• Provide case coverage for the program as needed. 
• Other duties as required.

Minimum Requirements:

• • Master's degree in Social Work, Nursing, Public Health, or related field. 
  • Knowledge of best practice working with children and families in health, preventive and wellness care 
  • Bilingual a plus
  • Working knowledge of child welfare, developmental disabilities, mental health and/or primary healthcare fields
  • 2 + years’ experience managing teams and/or providing care management
  • Experience using Excel and electronic health care systems to review and manage data preferred
  • Experience providing service coordination and information, linkages, and referrals for community-based services

  
  

  In addition, the candidate must demonstrate the following competencies:

  • Excellent accountability, writing, communication, and organizational skills
  • Compassion for serving children and families 
  • Ability to travel to community-based agency offices and clients’ homes
  • Proven decisiveness, motivational, and developmental skills; management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements

Salary Range: 

• Masters: $66,000 to $73,000
• Masters / Language: $68,000 to $75,000
• Masters / License: $70,000 to $78,000
• Masters / License / Language: $72,000 to $80,000

Benefits:  Join the Forestdale Team and Enjoy Excellent Benefits

Four weeks’ vacation

Medical/dental/vision/life/disability insurance

401(k), 7% employer contribution + 2% match

Tax-deferred health care/dependent care/commuter plans

Flexible Schedule

Opportunities for educational scholarships

Location:

67-35 112th Street, Forest Hills, NY

Additional Information

Forestdale Inc. is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.
 
Forestdale Inc. is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.