Relief Assistant

Description

SUMMARY DESCRIPTION

This position is intended to provide assistance to branches first when short staffed in order to not compromise member service. Knowledge of all phases of member services and cash handling. Be aware of the requirements of BSA (Bank Secrecy Act) and Regulation CC as it pertains to their daily job duties.

CORE COMPETENCIES

• Establish membership eligibility; open all types of accounts to include savings, checking, DBA, time deposits, IRA’s, trust accounts, etc.
• Demonstrates a high level of product and service expertise.
• See the “Big Picture” of member retention and organization growth.
• Offer alternatives to members and create “win-win” situations.
• Identify solutions and do the right thing, making sound decisions in resolving account problems and issues.
• Serve the members’ timely, always going the extra mile to make experience fulfilling and satisfying for the member.
• Counsel and conduct financial reviews and/or advise members regarding loan requests, personal budgets, and family finance. Refer members’ to budget counseling centers when needed.
• Comprehend and comply with all Federal and State lending regulations, and all Partner policies and procedures.
• Ensure that all loan documents are signed and reviewed by processing prior to the members departure.
• Assist members’ with transaction, account problems, questions, accurately and efficiently including but not limited to: checkbook imbalances, removing; adding joint owners, payroll and transfer transactions, research, death claims, safe deposit boxes, etc.
• Perform transactions as requested by members to include: Deposits, Withdrawals, Transfers, Payments, Statement Prints, etc.
• Close accounts as requested.
• Ensure consistent implementation of Hold Policy.
• Perform ALL duties requested by the branch you are assisting, including making outbound calls, financial reviews, and product recommendations.
• Ensure each step of the secret shops is performed on EVERY transaction.
• Saturday hours may be required.

Requirements

KNOWLEDGE, SKILL AND ABILITY

• Must be knowledgeable with all types of loan documents, credit reports, and lending regulations such as Reg B (equal credit opportunity) Reg Z (truth in lending), UCCC (uniform consumer credit code) Reg E (electronic funds transfer) and Reg CC (availability of funds).
• Must be able to prioritize and organize multiple tasks effectively.
• Must be able to work quickly and accurately to serve members in a timely fashion.
• Ability to tactfully question and actively listen to members, or employees to determine specific needs/concerns and bring resolution to them.
• Ability to work with minimum supervision, meet deadlines, work effectively as a team member, resolve problems, soothe irate members, make decisions, and deal effectively with the public.
• Ability to communicate clearly, concisely, and professionally in verbal and written form.
• Practices professional written and oral communication.
• Displays professionalism in appearance and demeanor.
• Ability to work with different levels of management.

EDUCATION OR FORMAL TRAINING

High school diploma or equivalent.

EXPERIENCE

Previous experience in loan processing and cash handling.

COMPENSATION & BENEFITS

Starting hourly rate - $18.39+ hourly depending on experience

Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.

WORKING ENVIRONMENT

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is required to travel, by auto, to various branch locations as determined by staff needs.