Case Knife Sales Specialist - East Texas Hardware

East Texas Hardware, a Nation’s Best Holdings, LLC company, is seeking outgoing and motivated

Case Knives Sales Specialist candidates for our Kilgore, Texas location.  

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team. 

What’s It Like To Work for Nation’s Best? 

• Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day. 
• Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate. 
• Autonomy: We empower entrepreneurial spirit in all our associates. 
• Relationships: We believe the core of our business is the relationships we build.  
• Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.  
• Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide. 
• Growth Mindset: We are focused on long-term growth, both in our associates and the company. 
• Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done. 
• Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.  
• Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.  

• Responsible for providing quality service to customers inquiring about ETH Case Knife products and other areas of the store
• Maintain inventory and order necessary items as needed based on orders and forecasted sales 
• Manages the dedicated case knife website for East Texas Hardware by ensuring information is updated regularly, which includes the listing of available products, vendor M.A.P policies, upcoming events and miscellaneous features available on the site
• Work with team to highlight specials, new items and other promotions related to Case knives on social media and outlets
• Partner with management to determine appropriate pricing for items 
• Arrange shipping and provide frequent communication to customers regarding their orders
• Provides exceptional customer service by answering customer questions and providing guidance and recommendations regarding products
• Resolve customer complaints and escalate issues as necessary
• Check incoming items against invoices or orders to spot shortages, damages, backorders and advise store managers
• Assist in store or other areas which may include stocking, loading, and unloading merchandise and keeping area neat, clean, and orderly
• Adheres to all safety policies and procedures
• Other tasks as assigned

What Does It Take to Be Successful as a Case Knives Sales Specialist ?

• High school diploma or equivalent
• Prior experience and knowledge of Case knives required 
• Knowledge of pricing related to Case knives 
• Sales experience highly preferred 
• Experience with inventory management and ordering preferred
• Self-starter, proactive, organized, and detail-oriented
• Ability to safely demonstrate and handle knives and provide training on how to utilize features to employees and customers as needed
• Proficient with technology and comfortable utilizing systems to maintain inventory, communicate online with customers and vendors, manage website, arrange shipping and research information about products and industry
• Ability to stand/walk, reach, bend, twist, and kneel frequently 
• Ability to occasionally lift 75-100 lbs. with assistance
• Must be able to work a flexible schedule including weekends and occasional overtime 
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with a willingness to consistently provide superior customer service skills