Front Office

Description

Join the Ventura Orthopedics Team!

Front Desk Receptionist

Be the First Smile Our Patients See

Are you friendly, organized, and passionate about providing exceptional customer service? Ventura Orthopedics is looking for a professional and compassionate Front Desk Receptionist to join our Clinic team. In this important role, you will create a positive first impression for our patients while supporting the daily operations of a busy orthopedic practice.

If you enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering outstanding patient experiences, we'd love to meet you.

Why Join Ventura Orthopedics?

At Ventura Orthopedics, our employees are the foundation of our success. We foster a supportive and collaborative culture where team members are valued, respected, and encouraged to grow professionally.

Full-Time Employee Benefits Include:

• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Holidays
• Health Insurance Benefits
• 401(k) Retirement Plan
• Flexible Spending Account (FSA)
• Supplemental Insurance Options
• Life Insurance
• Uniform Allowance
• Professional Development Opportunities
• Supportive Team Environment
• Career Growth Opportunities
• Competitive Compensation

What You'll Do

As a Front Desk Receptionist, you will serve as the primary point of contact for patients while ensuring an efficient and welcoming clinic experience.

Key Responsibilities

• Check in patients accurately and efficiently
• Welcome patients and provide exceptional customer service
• Verify and update patient demographics and insurance information
• Collect patient balances, co-payments, co-insurance, and surgery fees
• Schedule walk-in appointments as needed
• Verify no-show appointments and update scheduling records
• Log and track films and other medical records received
• Obtain and verify eligibility and benefits (E&B) when necessary
• Scan and upload patient documents, identification, and insurance cards
• Verify claims mailing addresses and patient information
• Perform partial CPQ data entry in designated systems
• Update MBC forms annually as required
• Verify daily cash logs and payment records
• Maintain a clean, organized, and welcoming lobby area
• Serve as a liaison between patients, providers, medical assistants, and clinic staff
• Assist with additional administrative duties as assigned

Why You'll Love Working Here

At Ventura Orthopedics, you'll play a vital role in helping patients receive the exceptional care they deserve. As the first point of contact, you'll have the opportunity to make a meaningful impact every day while working alongside a dedicated team of healthcare professionals committed to excellence

Requirements

What We're Looking For

Required Qualifications

• High School Diploma or GED required
• 12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred
• Equivalent combination of education and experience may be considered
• Proficiency with computers, office equipment, and data entry systems
• Ability to maintain confidentiality and professionalism

Skills & Attributes

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Outstanding customer and patient service skills
• High attention to detail and accuracy
• Positive, professional, and welcoming attitude
• Ability to work effectively in a fast-paced environment
• Dependable and team-oriented

Additional Qualifications

• Ability to read and interpret policies, procedures, and office documentation
• Basic mathematical skills, including percentages and payment calculations
• Strong problem-solving and reasoning abilities
• Ability to communicate clearly and professionally with patients, staff, providers, and outside vendors