Housekeeping Shift Leader

Title:                            Housekeeping Shift Leader

Location:                     Pinkham Notch Visitor Center

Supervisor:                  Pinkham Notch Manager

Summary Description:

The housekeeping shift leader is responsible for assuring top quality public service at Pinkham Notch Visitor Center, providing a positive first impression in fulfilling the needs of visitors and guests to this busy AMC outdoor program center.  Close cooperation and coordination with other AMC departments are essential to the success of the position.

AMC facilities provide high-quality education, safety, outdoor recreation and conservation services to tens of thousands of outdoor enthusiasts annually.  Operated on public land, these facilities need to operate at the highest possible standard.  Our partnership with the United States Forest Service and close cooperative ties to state and local authorities demand that our services be the best we can possibly produce.  The custodial/housekeeping supervisor will work with employees to ensure this end.  This is a full-time, year round position.

Duties and Responsibilities:

• Welcome and assist outdoor program center visitors and guests in a positive manner; respond to any problems or special requests with a professional demeanor.

   

• Oversee daily operations of linen and laundry.

   

• Train and schedule staff within the Housekeeping, Custodial, Groundskeeping and

• overnight areas.

• Overseeing the day to day maintenance of the lawn and native plant gardens in the spring, summer and fall and clearing of the walkways in the winter.

• Collect payroll information for staff within the housekeeping, custodial, groundskeeping and overnight areas.

   

• Provide active supervision and guidance for front-line employees during shifts and regularly scheduled meetings to ensure high standards of service and productivity; informs and inspires these employees through written and verbal communication.

   

• Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support the clubs public service efforts.

   

• Responsible for overall cleanliness of the Joe Dodge Lodge, the Trading Post Visitor Center, Woodchuck Educational Building, Programs Building, Clivus Building, Rockwood and Hutton buildings.

   

• Ordering all housekeeping and laundry  supplies, maintaining all equipment, and keeping a complete inventory of all items needed within all the assigned areas.

   

• Working with both the Purchasing and Logistics Manager, kitchen and maintenance staff to assure all recycling, composting and Clivus programs are a success.

   

• Evaluate on a periodic basis areas that may need to be revamped such as our guest rooms or common areas and review such issues with the Pinkham Manager. 

• Responsible for all floor and rug maintenance in all the buildings at Pinkham Notch Visitor Venter, scheduling all rug/floor cleaning appointments when needed.

   

• Communicate effectively and regularly with Pinkham manager, providing input and suggestions for improvements and change.

   

• Assure that all buildings are kept in good repair, which includes discussing year-end overhauls such as painting, and any major repairs that need to take place.  This may include placing work orders and successfully communicating with Construction crew so that work is completed as scheduled as directed by the Pinkham Manager.

   

   

• Manage seasonal housing areas including cleaning and maintenance, communication of policies as well as work with Pinkham Manager on the assigning of rooms.

   

   

• Plan and attend training and supervisory meetings at PNVC and other AMC facilities as required.

   

• Perform all other duties as assigned

   

   

Employment Standards

This position requires strong leadership coupled with exceptional customer service skills and the ability to be a team player within a detail-oriented, fast-paced environment.  A minimum of two year experience in housekeeping services is required. Must be willing to work weekends, holidays and evenings.  Familiarity with the White Mountain National Forest and a proactive attitude regarding AMC programs and mission is strongly preferred. 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

“The Appalachian Mountain Club is Equal Opportunity Employer and values diversity in our workplace.”

To Apply

Please apply on our website  www.outdoors.com/employment

The Appalachian Mountain Club is an Equal Opportunity Employer.  The AMC values diversity in the workplace.  Founded in 1876, the AMC (www.outdoors.org) is the oldest conservation and recreation organization in the United States.  The AMC has 12 Chapters throughout the East and over 90,000 members. The AMC promotes the protection, enjoyment, and wise use of the mountains, rivers and trails of the Appalachian region.  The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.  Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status.