MWI Facilities Manager

Position: MWI Facilities Manager       

Supervisor: MWI Operations Manager           

Summary:

The MWI Facilities Manager is responsible, in coordination with the MWI Operations Manager, for year-round operational management, staff supervision, delivery of guest services and risk management at AMCs’ high quality, full service, facilities in the Moosehead Lake Region of Maine. The MWI Facilities Manager is an ambassador for the AMC and is expected to support the delivery of AMC activities, programs and facility services and represent the AMC at conferences, meetings and trade shows.  The MWI Facilities Manager is responsible for the quality, safety and efficiency of MWI guest services delivery with a specific focus on staff hiring/supervision/development, logistics coordination, total guest experience and necessary facility operations.

Priorities include, supervising the Lodge Managers and Maintenance Staff, fulfilling operational needs, facilities management and supporting AMC’s mission of providing responsible outdoor recreation activities, education opportunities and conservation practices. The Facilities Manager will work closely with the MWI Programs & Recreation Manager to develop appropriate programming to enhance the guest experience and also increase overall occupancy.

This position is a member of the MWI Sr. Leadership Team, and works closely with the Operations Manager, Land Manager and Programs & Recreation Manager to support all MWI operations.  This is a full time, year round exempt position with benefits.

Goals and specific objectives are developed annually based on short and long range goals for MWI.  Performance, in relation to goals and objectives, is evaluated periodically during the year.

Responsibilities in collaboration with MWI Sr. Leadership Staff:

• Supervise all MWI Lodge Managers for the year-round delivery of a warm, welcoming and safe atmosphere for all guests
• Supervise the maintenance staff to ensure that all facilities are well maintained, operating efficiently and safely, and coordinating with the Land Manager on road and trail needs
• Work with the MWI Operations Manager to oversee capital improvement projects and manage external contractors
• Hire, supervise, train and evaluate seasonal and full-time staff based on AMC/MWI policies
• Provide friendly and attentive professional guest services
• Work to increase retention of staff and raise the value of the employee investment
• Assist in the recruitment and hiring of all MWI staff
• Represent the AMC and MWI at meetings, conferences, job fairs and trade shows
• Implement energy conservation and environmentally sound practices in daily operations
• Provide information to visitors and guests about the AMC, local natural and cultural history, risk management, outdoor recreation opportunities, and AMC land management practices
• Maintain accurate financial records and control routine expenses based on an approved, annual operating budget
• Attend off-site meetings as needed and as MWI schedules permit
• Assist in the development of short and long range plans and operating and capital budgets
• Assist in the development of marketing plans to promote MWI facilities and programs
• Read and comply with all AMC and MWI policy and procedure in relation to the position
• Other duties and responsibilities as assigned

Qualifications:

• Exceptional customer service skills and outgoing friendly attitude
• Demonstrated management ability, experience in facility management, staff supervision, hospitality services, and/or related activities
• Ability to supervise and manage employees to complete a diverse variety of work tasks and non-conventional work schedules
• Ability to hike, paddle, ski, snowshoe and instruct others in these activities as required
• Ability to design, coordinate and lead appropriate outdoor programs, train staff in outdoor leadership and hard skills and manage associated equipment resources
• Ability to perform work in a remote camp setting and travel safely in the backcountry in all weather conditions, carrying up to 40 lbs of gear.
• Commitment to the Conservation-Education-Recreation mission of the AMC
• Valid Wilderness First Responder certification or the ability to obtain
• Valid Maine driver’s license
• Registration as a Maine Guide or ability to obtain
• Ability to use a computer to send and receive email, and create Microsoft Word and Excel documents
  
  

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed on their name.

Benefits of working with the AMC
The AMC offers a great benefits package! Here is a partial list that highlights some benefits offered for our regular full-time employees. Benefits may vary based on position.

• Group Health Plan, 75 percent employer paid.
• Group Life Insurance, 100 percent employer paid
• Long-Term Disability Insurance, 100 percent employer paid
• Vacation, four weeks accrued each year
• Holidays, 13 paid holidays/year
• Use of AMC Facilities, free and discounted rates
• Free AMC membership

The Appalachian Mountain Club is an Equal Opportunity Employer and welcomes diversity in the workplace. Founded in 1876, the Appalachian Mountain Club is the oldest conservation and recreation organization in the United States. The AMC has 12 Chapters throughout the Northeast and over 100,000 members and activists. The AMC promotes the protection, enjoyment, and wise use of the mountains, rivers and trails of the Appalachian region. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures. Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status.