MMA Care Manager

We are seeking an MMA Care Manager to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The MMA Care Manager plays an essential role in managing and coordinating comprehensive care for individuals enrolled in the Managed Medical Assistant (MMA) Program and that qualify to receive care management services. The MMA Care Manager ensures members receive coordinated, person-centered services that promote their health, well-being, independence, and quality of life. Core responsibilities include assessing individual needs, developing person-centered care and discharge plans, coordinating services and supports, facilitating seamless transitions between care settings, and monitoring progress to adjust care plans as needed. The MMA Care Manager collaborates closely with multidisciplinary teams, including healthcare providers, social workers, families, and community resources, to streamline access to care and necessary services. Acting as an advocate and liaison between members, their families, and the care delivery system, the MMA Care Manager helps ensure care aligns with clinical guidelines, individual preferences, and program requirements while supporting optimal outcomes throughout the member’s care journey.

Minimum Qualifications:

• State of Florida licensed registered nurse (RN) with at least two (2) years of experience with pediatric, pregnant or medically complex populations.
• State of Florida licensed practical nurse (LPN) with four (4) years of experience with pediatric, pregnant or medically complex populations.
• Master’s degree in social work (MSW) with at least one (1) year of professional related experience with pediatric, pregnant or medically complex populations.
• 2 years’ experience in care management, care coordination or a related healthcare role.
• Proficiency in electronic health records (EHR) and basic computer applications.

Preferred Qualifications:

• Certification in Case Management (CCM) or equivalent.
• Familiarity with healthcare systems, community resources, and social service programs relevant to SMI care.
• Experience working within multidisciplinary healthcare teams and community-based organizations.
• Familiarity with trauma-informed care or behavioral health interventions and supports.

Responsibilities:

• Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
• Assess member needs, identify care gaps, and assist members in the development of a person-centered care plan.
• Monitor members progress and adjust care plans as necessary to address changing needs and ensure continuity of care.
• Coordinate access to services and care across the continuum and facilitate communication with providers and community resources.
• Provide education and support on available resources, treatment adherence, disease management and self-advocacy.
• Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
• Stay informed about current treatment trends, research, and community resources to provide up-to-date information.
• Perform other duties as assigned.

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