Senior Manager, Digital Experience

About The Corning Museum of Glass

The Corning Museum of Glass (CMoG) was established in 1951 by Corning Glass Works (now Corning Incorporated) as a gift to the nation commemorating the company’s 100th anniversary. CMoG is an independent not-for-profit museum dedicated to exploring a single material: glass. Welcoming more than 300,000 annual visitors from around the world, the Museum's campus is home to the world’s most comprehensive collection of glass, the world’s foremost library on glass, and one of the premier glassworking schools in the world.  CMoG was named by the New York Times among the U.S. museums to see for 2025, and Newsweek readers voted CMoG one of the Top 3 Best Art Museums in America.

Glass is a versatile, ancient material that is still being explored and understood by artists, scientists, and historians today. The story of glass is a story about art, history, culture, technology, science, craft, and design. 50,000+ objects representing more than 3,500 years of history are included in the Museum’s collection—ranging from a portrait of an ancient Egyptian pharaoh to a 200-inch telescope lens to contemporary sculpture. The Museum regularly publishes journals, educational videos and scholarly publications—many of which can be accessed online from anywhere in the world. 

We believe that prioritizing diversity, opportunity, belonging, and accessibility strengthens our Museum and enhances our ability to connect with all communities. We are actively fostering an inclusive culture that values and respects a wide range of perspectives and experiences. Creating a culture of belonging is central to our mission and helps ensure the Museum is welcoming to all.

The Opportunity

The Corning Museum of Glass (CMoG) is a rare kind of institution: a museum, a world-renowned research library, and one of the world's leading studios and training programs for glass artists, all under one roof. Artists pull molten glass from a 2,000-degree furnace in front of visitors every day, art students train beside working professionals, and the display of the art, science, and technology of glass delights visitors in the museum. You'll be leading a team to enhance the Museum’s impact with digital tools and experiences.

CMoG has a strong set of digital products serving visitors today, and a new Chief Digital and Information Officer ready to build what comes next. This is your chance to build on what's working and shape our future digital-experience strategy: helping visitors to know more about us and about glass, while helping us learn more about them, what they want and what inspires them.

Consider this role if you want real ownership of the digital visitor experience, online and on site, with the latitude to try new ideas and the responsibility to show results, backed by reporting that tells you honestly what's working. You'll do it on a small, nimble digital team where your fingerprints are on everything, in a hybrid role based in Corning, New York.

What You'll Own

The digital visitor experience spans five connected domains: online digital presence, on-site interactive technology, digital collection visibility and access, digital-engagement project budgets, and post-visit engagement. You'll set the strategy and priorities across all, working closely with the departments and technical partners who help deliver each one.

• Digital strategy and program build-out: Assess our current digital products, identify what to keep, retire, or rebuild, and build the museum's future digital-experience strategy and operating program alongside the CDIO.
• Team and vendor leadership: Support the development of our small internal team of dedicated professionals and build relationships with strong, dedicated vendor partners, using outside expertise to scale capacity as the work grows.
• On-site interactive technology: Own in-gallery digital touchpoints, interactive kiosks, wayfinding, and AR/VR that shape and enhance the visit in the moment.
• Online digital presence: Own the technical delivery of our website, the pre-visit and digital-first experience, ticketing and member experience, partnering with the Marketing and Communications (MarCom) team who owns digital communications, and other content experts across the organization on ideas and execution.
• Collection access: Make our collection knowable and explorable for humans and machines through digital channels, online experiences, digital interpretation, and accessible design, so people can engage with it on site and from anywhere, whatever their ability.
• Operational infrastructure: Partner with the Manager, Digital Platforms and Technical Development on the systems, data, vendors, and platforms that keep the digital experience reliable behind the scenes.
• Friction and delight: Continuously simplify the visitor journey, ticketing, wayfinding, signage, while introducing new digital touchpoints that create memorable moments, tested and measured, not novelty for its own sake.
• Digital product alignment: an expert in understanding the real problem, making decisions with imperfect information, aligning people with different priorities, and knowing when to say yes and no.
• Post-visit engagement: Own the technical delivery of how visitors reconnect with us after they leave, membership touchpoints and the platforms behind follow-up communications, partnering with MarCom on the content that keeps their connection to us and to glass alive.
• Brand stewardship: Deliver on our strong brand in every digital touchpoint, working with marcom to carry brand strategy and guidelines faithfully into technical execution, so the digital experience feels unmistakably us.
• Cross-functional leadership: Partner with curatorial, collections, marketing, communications, advancement, education, publications, the library and more, as needed, so digital experience decisions support the full visitor journey those teams shape, rather than any one department working in isolation.
• Reporting, insight, and iteration: Build the dashboards, KPIs, and feedback loops that tell us whether an initiative is working and what visitors want and delight in, then put a test-measure-adjust discipline behind every initiative based on what that data shows.
• Partner with CDIO and the Manager, Digital Platforms and Technical Development to prepare and oversee annual budget for digital initiatives; multi-year forecasts for equipment, systems, and application maintenance; and budgetary projections for major digital projects or initiatives.

What Success Looks Like

• A clear digital experience strategy and a functioning program behind it: priorities, owners, a small team and strong vendor partnerships in place, and a 12-to-24-month roadmap.
• A reporting structure leadership uses, with a visible test-measure-adjust cadence, so initiatives get reviewed against real data and adjusted or retired accordingly.
• Measurable improvement in visitors’ ease and delight (ticketing conversion, wayfinding confidence, guest feedback, learning outcomes) alongside a deeper, ongoing understanding of what visitors want and remember about us and about glass.
• Meaningful digital access to the collection, on site and beyond, and visitors who stay connected and come back after they leave.
• A digital experience function that curatorial, marcom, education, and interpretation trust and want to partner with.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years in digital experience, digital product, or UX strategy roles, spanning online platforms and onsite/in-person experience.
• Demonstrated ownership of a visitor-, customer-, or user-facing digital strategy, from concept through measurable results.
• Strong grounding in UX principles, service design, and journey mapping, with the ability to translate visitor pain points into concrete product decisions.
• Experience managing digital platforms (CMS, ticketing, mobile apps, digital collections, CRM) and building reporting or dashboards that generate real insight, not just data collection.
• Track record of running a test-measure-iterate process: launching an initiative, evaluating it against defined metrics, and adjusting or killing it based on results.
• Experience managing a small team, and leading cross-functional work without direct authority.
• Strong vendor and budget management experience, comfortable scaling capacity through outside partners rather than headcount, and excellent written and verbal communication for presenting strategy to non-technical stakeholders and leadership.
• Demonstrated respect for brand: experience working within established brand guidelines and translating brand strategy into consistent, high-quality digital execution, rather than setting brand direction independently.
• Working knowledge of accessibility standards (WCAG) and inclusive design practice, and a genuine understanding that accessible design determines who gets to fully experience what we offer.

Preferred Qualifications

• Experience in museums, cultural institutions, hospitality, or another visitor-experience-driven industry.
• Background in service design or design thinking facilitation.
• Experience with emerging visitor technology (AR/VR, interactive wayfinding, personalization) or conducting a digital experience audit or maturity assessment.

Skills and Abilities

• Respect and exemplify the mission, vision, and values of the Corning Museum of Glass in all interactions with colleagues, staff, volunteers and the public.
• Represent the Museum in a professional manner at all times.
• Adhere to all prescribed organizational and departmental policies and procedures.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to remain in a stationary position, operate/use equipment, and detect/distinguish. The employee is frequently required to communicate. The employee is occasionally required to move about, position oneself, and reach. Specific vision abilities required by this job include close, distance, peripheral vision, depth perception, and the ability to distinguish color and adjust focus.

The employee is occasionally required to move or transport up to 25 pounds.

The work environment is regularly indoors and climate controlled. The noise level in the work environment is usually quiet.

Safety Responsibilities

The employee shall be fully acquainted with and comply with all safety policies and procedures of the Corning Museum of Glass.

Confidentiality

Maintain confidentiality of information related to the Corning Museum of Glass and employees that may be encountered, either formally or informally, during the normal course of business.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Corning Museum of Glass as the needs of the Museum and requirements of the job change.