Field Supervisor

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

Job Summary

Under the direction of the Division Manager, the Field Supervisor is responsible for supervising daily field operations, project installations, and maintenance activities. The role serves as a vital bridge between field personnel and organizational leadership — a working leader who balances hands-on expertise with coaching, coordination, and accountability across multiple active jobs.

The Field Supervisor conducts routine job site visits and inspections, ensures rigid quality control, and provides direct technical training, mentoring, and assistance to technicians as needed. This position is charged with enforcing company policies, supporting a strong safety culture, and driving department development plans in accordance with company standards and gross margin objectives — ensuring operational excellence, robust training support, consistent skill development, and strict safety compliance across field teams.

Essential Duties and Responsibilities

Field Supervision & Quality Control

• Oversee, supervise, and evaluate field technicians, leads, and apprentices to ensure workmanship meets the highest quality standards, local plumbing codes, and project specifications.
• Conduct routine job site visits, field audits, and detailed truck inspections at the direction of the Division Manager to maintain compliance with company guidelines for appearance, hygiene, and tool maintenance.
• Review plans, blueprints, diagrams, schematics, and construction specifications accurately to support field execution and troubleshoot complex structural or installation challenges on site.
• Audit field work to ensure necessary permits are obtained and installations pass regulatory and company inspections.
• Supervise workload, daily progress, and schedules to optimize field manpower, maximize operational efficiency, and minimize idle or unallocated time.
• Provide input and recommendations on hiring, promotion, corrective action, and termination decisions; such recommendations are given particular weight by the Division Manager.

Training & Technical Mentorship

• Support training programs, ensuring consistent, professional skill development and safety compliance across apprentices, helpers, and technicians.
• Conduct routine classroom training, field demonstration sessions, and ride-alongs to provide live coaching, skills assessments, and direct technical assistance.
• Mentor apprentices and helpers in the field, instilling professionalism, reinforcing best practices, and ensuring team members model core company values.
• Monitor field progress and performance metrics, providing targeted coaching, constructive feedback, and corrective disciplinary action when necessary.

Project Coordination & Operations

• Supervise assigned commercial and residential plumbing projects from initial site planning and job walks through execution and final completion.
• Partner closely with the Division Manager, Project Managers, Install Coordinators, and warehouse/fleet departments to secure required materials, equipment, and staffing adjustments.
• Provide transparent daily updates to leadership regarding field trends, project status, material constraints, delays, and technician morale.
• Document field incidents, progress photos, change orders, and completed work orders accurately as required by department processes.
• Perform associated clerical duties, including attending weekly field meetings, evaluating technician paperwork, and performing formal personnel reviews.

Safety & Compliance

• Harness and promote a rigorous safety culture across all active job sites, ensuring team members adhere to OSHA guidelines, industry regulations, and company safety standards.
• Ensure field teams comply with California meal and rest period requirements, including timely breaks and accurate timekeeping, and escalate compliance issues as needed.
• Hold technicians and field staff accountable to determined key performance indicators (KPIs), safety protocols, and operational compliance.

 Minimum Qualifications

• 5+ years of comprehensive plumbing installation and service experience (commercial preferred).
• Demonstrated experience leading teams or operating in a lead, working foreman, or supervisory capacity.
• Strong, up-to-date knowledge of plumbing codes, structural systems, and complex installation techniques.
• Excellent oral, written, and interpersonal communication, scheduling, and project coordination skills.
• Valid Driver’s License with an acceptable driving record.
• Basic computer literacy, including proficiency in Microsoft Office Suite and ServiceTitan.
• Journeyman-level competency, or equivalent technical qualifications, are highly valued.
• Bilingual competency (English/Spanish) is an asset.

Basis of Evaluation

Performance will be evaluated weekly and monthly based on the overall efficiency, safety, and productivity of field operations, specifically focusing on:

• Successful execution of required Site Visits and Truck Inspections as dictated at the direction of the Division Manager.
• Measurable improvement in Call Back Rate.
• Successful training support, onboarding, and structured advancement of apprentices, helpers, and on-demand technicians.
• Reduction in plumber-caused concerns, production errors, meal penalties, and unbilled drive/idle time.
• Consistency in quality control expectations, client reviews, and direct technician performance ratings