Mitigation Services Apprentice

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, epoxy lining, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

All Team Members are expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class: The BEST at what we do

Ethical: Transparent, fair, and ethical

Pay & Benefits:

• Company vehicle, cell phone, laptop, and uniforms are provided
• Full medical, dental, vision, life insurance plans, and employee assistance programs
• 401k with company matching
• Sick time: 40 hours front-loaded when you reach 90 days
• Paid time off: floating holidays & vacation starts accruing after 90 days

Responsibilities

• Provide the best customer service in San Diego
• Work with management and team members to promote the company's culture, reputation and philosophy
• Respond to new projects with the Lead Technician within company's scheduled time windows.
• Show basic understanding of all metering tools (thermal camera, penetrating and non-penetrating, thermal hygrometer, etc.)
• Assist in conducting an initial assessment to determine the extent of the damage, the scope and strategy to remediate the project for mold, sewage, fire and water losses.
• Show basic knowledge of how-to moisture map and sketch a project accurately.
• Show basic knowledge and assist in documenting a project through photos, notes and field reports
• Assist in keeping vehicles clean and stocked with required materials and equipment allocated to a project.
• Assist in maintaining a safe workplace, free from obvious health and safety issues for the customer and staff members.
• Successfully complete tasks on project as instructed by the Lead technician without supervision.

Qualifications

• Water damage restoration experience is a plus.
• Valid Driver's License required

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Physical Requirements
• This role routinely uses construction equipment such as heavy machinery, hand and power tools.
• While performing the duties of the job the employee may work aloft, climb, bend, pull, reach overhead, stand/walk for long periods of time and lift up to 50 lbs.
• Frequently is required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms.

Environmental Conditions

• Travel to a variety of worksites every day.
• May work in varying temperatures; both inside and outside, including inclement weather, heat, humidity, cold, and dampness.
• May work in areas with exposure to moderate/high noise levels.
• May be exposed to fumes or airborne particles including dust.
• May be required to work in confined spaces or from high heights.