Resident Coordinator - Market Rate

Description

Resident Coordinator

Legendary Service. Operational Excellence.

The first seat on the path to running your own community. If you want a career in property management and you are willing to learn it properly, start here.

About You

• You want to run a community someday. Not in ten years. You want to learn the operation from the ground up, prove you can execute, and move.
• You are hospitality-minded by instinct. You read a room. You remember names. When a resident walks in frustrated, you do not get defensive, you get curious about what actually went wrong. You believe service is a craft and you take it personally when someone has a bad experience on your watch.
• You also do not wait to be told. When something needs doing, you do it. You pick up the phone. You walk the building. You find out how the system works instead of waiting for training. And when you find a better way to do something, you say so.
• You are not afraid of the detail work. You know that files, notices, records, and follow-up are how a community actually runs, and you would rather get them right than have someone clean up behind you. That discipline is what earns the next seat.

Ask yourself

• Do you want to be running your own community in a few years, and are you willing to learn every part of the operation to get there?
• Do you take it personally when a resident has a bad experience, and do you do something about it?
• When you see something that needs doing, do you handle it without waiting to be asked?
• Are you energized by new technology and systems, rather than put off by them?
• Can you be accurate under a full day, because you understand that the details are how trust gets built?
• If those landed, we should talk.

The Path

• This is a developmental seat and we are honest about that. We are hiring someone we intend to promote.
• Resident Coordinator, where you learn the operation.
• Assistant Business Manager, typically at 12 to 18 months, based on performance and competency milestones rather than tenure.
• Business Manager, running your own community.
• You will have a Business Manager who coaches you daily and a Regional Property Manager who mentors you through the milestones. You will know exactly what the next seat requires and where you stand against it. We will pay for your certifications along the way.
• We take this seriously because our best leaders came up this way. If you deliver, we will move you.

About SAIL

SAIL is driven by legendary service and operational excellence. We are a Twin Cities multifamily property management and marketing firm. We are stewards of the communities we manage, and we run a concierge-style operation across market-rate, luxury, and affordable communities.

Our core values

• Giving Our Personal Best
• Intellectual Curiosity
• Valuing Relationships
• Enthusiasm

We hire people who hold themselves to that standard, and we invest in them.

About the Role

The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. You will support leasing and tours, resident communication, move-ins and move-outs, renewals, work order flow, and the accuracy of everything in the system.You will also learn. Every part of this seat maps to something a Business Manager has to know, and your Business Manager will teach it to you deliberately rather than by accident.Reports to the Business Manager, with mentorship from the Regional Property Manager.

Key Responsibilities

Resident Experience

Serve as the first point of contact for residents in person, by phone, and by email. Listen actively, solve problems, and follow through on what you promise. Deliver Legendary Service every time, and help build a community where people want to stay.

Leasing Support

Answer inquiries quickly, conduct tours, and follow up consistently. Process applications and screening within policy. Support the renewal campaign and help drive occupancy. Speed matters here, and so does the quality of the experience you create.

Operational Accuracy

Maintain accurate resident records in Yardi. Enter and track work orders, notices, and renewals. Prepare move-in and move-out documentation. Keep files organized and complete, because everything downstream depends on it.

Community Standards

Walk the community regularly, inside and out. Document and communicate issues, follow them to resolution, and hold to SAIL Standards on curb appeal and first impressions.

Technology and Systems

Use Yardi, CRM, and SAIL's operating tools well, and get good at them fast. Bring ideas about how we could work smarter. We are a firm that adopts new technology, and we want people who are excited by that rather than resistant to it.

Growth and Ownership

Take on progressive responsibility as you demonstrate capability. Ask for the next thing. Support the Business Manager on budgets, reporting, and performance conversations so you are ready when the ABM seat opens.

What Success Looks Like in Your First Year

Residents get a same-day response and a name they trust  Inquiries answered and tours booked within SAIL speed-to-lead standard, consistently  Yardi records complete and accurate, with no month-end cleanup  Work orders entered same day and followed until they are closed  Move-in and move-out documentation complete and on time  Community walks completed and documented on schedule  Renewals supported on schedule, with retention trending up  You are visibly taking on more than you were hired to do  Ready for an Assistant Business Manager conversation at the 12 to 18 month mark

What You'll Get

• Base salary $50,000 to $55,000 DOQ, plus leasing and renewal commissions and quarterly bonus potential  Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time  
• Structured mentorship from your Business Manager and Regional Property Manager  
• Paid certification support as you progress  
• A clear, milestone-based path to Assistant Business Manager and Business Manager  
• A firm that adopts new technology and wants your ideas about it  A culture that values high performance, accountability, and enthusiasm

Schedule and Working Conditions

Location: TC West Metro  

Schedule: Full-time, typically Monday through Friday, on-site  

Compensation: $50,000 to $55,000 DOQ, plus leasing and renewal commissions and quarterly bonus potential  

Reports to: Business Manager  

Availability: Occasional evening or weekend availability for leasing, resident events, or move-ins  

Essential functions: Walking the community interior and exterior, navigating stairs, and occasional lifting up to 25 pounds, with or without reasonable accommodation  Contingency: Offer contingent on successful background check and reference verification

How to Apply

Step one: Submit your application using the Apply button on this page. It takes just a few minutes.

Step two: Complete a short Culture Index Survey . It takes about seven minutes and there are no right or wrong answers. It helps us understand how you're wired so we can talk about whether this seat is the right fit for you.

Step three: We review applications weekly and follow up either way. We look forward to meeting you!

SAIL is an equal opportunity employer.

Requirements

Required Qualifications

• A real interest in building a career in property management, not just taking a job  Hospitality or service instinct, with a track record of taking care of people  
• Strong attention to detail, and the discipline to stay accurate on a full day  
• Warm, clear written and verbal communication  
• Comfort with technology and genuine willingness to learn new systems quickly  
• Willingness to complete Fair Housing training and apply standards consistently  
• Ability to work on-site full-time  
• High school diploma or equivalent

Preferred

• Any background in service-heavy work: hotels, restaurants, events, retail, healthcare front office, or customer service  
• Leasing, front desk, or property management experience  
• Yardi experience, including CRM  Willingness to earn a CAM, NALP, or similar certification with SAIL's support
• No property management experience required. If you have the service instinct and the drive, we will teach you the rest.