Outreach Coordinator

Position Summary

Hamilton-Madison House’s Caregiver Services Program for Manhattan 1 catchment area serves informal/unpaid caregivers of older adults, and their loves ones, throughout Manhattan’s community districts 1-7, comprising all of Manhattan below 59th Street and the West side of Manhattan to the northern tip of Central Park. The program provides direct services to caregivers, offering supportive counseling, information and assistance with benefits/entitlements, support groups, caregiver training; The program conducts extensive outreach and provides limited respite and supplemental assistance services. 

Under the direction of the director, the Outreach Specialist is an integral part of the team, creating and implementing an outreach plan to engage prospective clients with the program; especially underserved communities. Engaging and cultivating relationships with care givers and care receivers as well as professionals. Along with Caregiver Service Program staff ensure that information and resources are widely disseminated; and develop collaborations with community partners, religious institutions and health care providers, hospitals, Elected Officials and Business EAP contacts to generate expanded services for caregivers. The position also will require leading educational presentations and representing HMH at community tabling events. 

Responsibilities

• Assist Director in developing outreach material, implementing outreach plans, and analyzing data from surveys of constituents (e.g. caregivers, care receivers, referral sources).
• Provides Community Outreach and Partnerships/Collaborations.
• Work with program staff to create and deliver workshops, on caregiver services, eligibility and HMH Caregiver Program.
• Identify resources (e.g. training videos, tip sheets) that can be used for caregiver training or for social media platforms. 
• Maintain records of public information contacts and educ/ outreach workshops. 
• Update the agency website with training resources for caregivers on the caregiver services page.
• Connect interested clients with contact information and if indicated, collect consent from potential clients.
• Work with Director and team to maintain and expand existing community partnerships by being active and visible in the community and working closely with other professional, business, civic and private organizations as indicated.
• Assist with the development of content for social media platforms to keep Manhattan 1 catchment area caregivers, referral sources, and stakeholders informed of Program activities and resources. 
• Create Partnerships to enhance service provision as well as breadth of social media platforms. 
• Represent HMH in outreach, planning and execution of special events, including workshops, health fairs, community events,
• Develop strategies to reach isolated or difficult to find caregivers.
• May be required to work evenings or weekend days for outreach events as needed.
• Other duties as determined by Director and required by funding source.

Minimum Qualifications

• MSW/BSW or related degree 
• Preferably 1 year experience with older adults desirable 
• Strong commitment to the mission of the Caregiver Services Program 
• Experience facilitating workshops and providing outreach preferred
• Nonjudgmental, socially perceptive, empathic and a good listener 
• Sensitivity to understanding the needs of caregivers and older adults. 
• Knowledge of client engagement, assessment, and the biological, psychological, and social aspects of aging and the impact of disabilities and illness on aging and the family 
• Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines 
• Ability to handle complex and difficult situations in a professional manner. Demonstrated ability to conduct oneself in a calm and professional demeanor when dealing with the public and/or with difficult situations 
• Ability to develop collaborative relationships with professional staff and community groups 
• Excellent verbal and written communication skills including creation of marketing and outreach materials 
• Excellent understanding and skills related to social media including snapchat, Instagram, Facebook, and website content 
• Engaging and Strong interpersonal skills demonstrative of empathy and support 
• Willingness to make community visits and take initiative
• Strong written and verbal communication 
• Solid Microsoft Office experience 
• Understanding and appreciation of the role of race, religion, ethnicity, sexual preference and individual values as it relates to serving clients and their families. Commitment to diversity and ability to work with diverse population of seniors, clients, volunteers and staff
• Proficiency in English and at least one additional language required (Cantonese, Spanish, French Creole, or other)

Pay Range:  $30 to $35 per hour, commensurate with qualifications and experience

Hours:  Monday to Friday, 9:00AM to 5:00PM, 35 hours per week

Benefits:  We have a strong and vibrant work culture and offer excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays.

Hamilton-Madison House is an Equal Opportunity Employer