Service Supervisor

Job Title: Service Supervisor

Your Responsibilities Include:

• Training, appraising, and supervising service and parts department employees
• Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools’ customer service and safety standards
• Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
• Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are being held accountable for the quality of their work
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

You’ll Need:

• A valid Driver’s License with a clean driving record
• A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
• The ability to read and interpret schematics
• Strong written and verbal communication skills
• Excellent customer service skills
• Strong computer skills and the ability to learn new software
• Willingness to work indoors and outdoors in all seasons
• Prompt and reliable attendance required

We’d Love if You Have:

• At least 3 years of shop supervisory experience or 5 years of general management experience
• An associate degree or higher in a related field

Physical Requirements:

• Lift up to 50 lbs.
• Stand and walk for up to 10 hours
• Frequently push, pull, squat, bend & reach

*Employment offers are contingent on a drug screen and background check. 

Acme Tools is an equal opportunity employer.