Patient Advocate

Whole Woman's Health Alliance (WWHA) is a 501(c)3 organization providing abortion care that puts patients first. We stand in the light to revolutionize the conversation around abortion in this country.

Independent abortion providers like Whole Woman's Health Alliance provide over 60% of abortions in the United States and are committed to providing abortion care, regardless of barriers. We do this because we believe safe, affordable, quality abortion care should be accessible to all. 

Summary

The Patient Advocate position allows for further training in the medical areas of the office which do not require medical certification or licensure. These tasks may include pathology, lab, set-up, running rooms, assisting in recovery, ultrasounds and assisting in Gyn sessions as directed. The Patient Advocate plays a key role in the practice as they may interact with the patient in many areas and their knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.

Essential functions

• Perform receptionist duties including answering phones and managing the front desk
• Intake and discharge
• Counting money/making deposits and computer skills.

Gyn Assistant assists the practitioner in GYN practice. Primary duties include: 

• Prepare charts for practitioner review
• Interview patients
• Set patients up for exams
• Assist the practitioner during exams
• Collect samples, run routine tests and take vital signs 

Pathology Technician runs the pathology lab under the supervision of the Medical Director and the doctor practicing at the time. Primary duties include: 

• Sterilizing instruments
• Verifying completed abortion procedures via pathology examination 

Surgical assistant: assists the doctor and the patient through the actual abortion procedure. Training to assist in surgery involves becoming familiar with medical terminology and technology.  Primary duties include: 

• Serving as a surgical assistant
• Anticipating the doctor’s needs
• Supplying the doctor with the necessary instruments and medications to complete the procedure
• Serving as support to the patient, offering her comfort throughout her abortion procedure. 

Set Up/Assist/Recover during an abortion session primarily means you prepare and recover patients during surgery.  Primary duties include: 

• Preparing procedure rooms for patients 
• Cleaning and stocking rooms 
• Showing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possible 
• Starting IVs 
• Keeping track of the session—who has been seen, who has not, anticipating the “flow” of patients 
• Recovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room. 

Lab Technician runs the laboratory where patient testing occurs. Primary duties include: 

• Collecting blood samples 
• Running tests 
• Taking vital signs 
• Serving as a point of patient education regarding test results and what they mean. 

Ultrasonography 

• Perform pre-op sonograms on all patients presenting for abortion services
• Learn both vaginal and abdominal scan techniques
• Understand how to comfort patients and respond to emotional issues 

Experience and General Requirements

• People skills Organizational and time management skills 
• An interest in women’s health and a commitment to the welfare of the “whole” woman 
• An interest in all areas of the practice: administrative (“front”), financial, medical, counseling, customer service, etc. Problem solving
• Follow-through and thoroughness 
• Written and verbal communication skills: direct, prompt and effective Medical Record knowledge
• Computer skills
• Skill with numbers, counting and detailed record keeping 
• Ability to take direction 
• Ability to ask questions and participate fully in learning process. 
• Flexibility, multitasking and willingness to learn and “go anywhere” s/he’s needed.
• Ideal candidate:

• Will be Bilingual – English and Spanish 
• Has a four year Bachelor’s degree (students currently enrolled in college also qualify)
• Prefers not to do the same thing every day 
• Is flexible and cooperative 
• Loves to learn new things, jumps in and asks questions, participates actively in the learning process

• Additional Requirements:
• Basic Life Support Certification biannually 
• Annual OSHA and PPE in-service training 

In-Person Work Requirements 

For positions based in a clinic or office setting, team members play an essential role in creating a supportive, collaborative, and safe environment for patients and colleagues.

In-Person Work Expectations:

• Ability to perform job duties on-site, which may include sitting, standing, walking, or lifting up to 20 lbs as needed.
• Maintain punctuality and consistent attendance during scheduled work hours.
• Uphold safety and confidentiality standards in all work areas.
• Engage respectfully and compassionately with patients, visitors, and team members.
• Adapt to a dynamic environment while maintaining professionalism and composure.
• Willingness to use new technologies or communication tools to support workflow and collaboration.

Compensation/Benefits 

• Competitive salary based on experience.
• 401(k) plan with 3% company match.
• Flexible scheduling and strong family support programs.
• A mission-driven, inclusive, and supportive culture centered around compassion, equity, and advocacy.
• Additional perks including employee discounts and virtual team-building activities.

• Medical, dental, and vision insurance, plus voluntary life and disability coverage.
• Employee Assistance Program (EAP): 24/7 confidential support including mental health counseling, legal and financial resources, and wellness programs. Includes Basic Term Life and AD&D Insurance ($25,000 coverage).
• Paid Time Off: Starting with two weeks per year, increasing with tenure, plus seven paid holidays.
• Paid Parental Leave: Eight weeks of paid leave after one year of service.

Please note that this is a working job description that may evolve as the needs of the company change.

Whole Woman’s Health is an Equal Opportunity Employer and we welcome applications from women, people of color, and members of the LBGTQI community. We do not discriminate on the basis of actual or perceived race, creed, color, alienage or national origin, ancestry, citizenship status, religion or belief, age, marital or partnership status, family status, pregnancy and maternity, disability or handicap, sexual orientation, gender, gender identity, gender reassignment, predisposing genetic characteristic, military or veteran status, arrest record, or any other legally protected characteristic protected by applicable federal, state, or local laws.