Park Store Manager, Retail Park Store in Mountainair, NM

Job: Full-Time, Retail Store Manager in Mountainair, NM

Do you love public lands? Western National Parks (WNP), a nonprofit partner of the National Park Service (NPS) and the United States Forest Service (USFS), is seeking a Full-Time, Retail Park Store Manager who will lead the daily retail operations of Salians Pueblo Mission National Monument in Mountainair, NM. Only 15 minutes from Manzano and 42 minutes from Rio Communities, NM, the retail store is an extension of the public lands experience and we pride ourselves on helping visitors create lifetime memories. Revenue from purchases made at the retail store supports education, research, public lands projects, and community engagement at 71 national park units across 12 western states and 2 USFS unites in Arizona.

Our retail operations team is looking for a passionate leader who will be responsible for all store functions related to running a retail store including but not limited to achieving sales and high customer service ratings.  In addition to supporting business planning and financial growth of store operations, you will be responsible for creating and maintaining positive, productive relationships with our NPS partners. If you love exploring public lands and believe in working for an organization with a social purpose, this job opportunity is for you!

ESSENTIAL FUNCTIONS

This role is responsible for completing the following tasks and any related tasks as assigned:

• Implement an innovative approach that emphasizes visitor education through the traditional retail experience.
• Create and maintain positive, productive relationship with USFS and other partners.
• Attend NPS staff meetings.
• Collaborate with NPS and WNP Home Office staff to develop an educational product mix that engages visitors.
• Become an expert in the educational value of store inventory and be able to communicate the significance to store visitors.
• Achieve business goals.
• Organize and/or manages special events, in collaboration with the National Park Service (NPS).
• Manage all aspects of day-to-day store operations, including reporting.
• Driving is required to perform job duties and functions of the position.   
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

This role must possess advanced to expert knowledge of, skill in, and/or ability in the following:

• Operation of the retail store in accordance with applicable Federal and state laws, WNP policies and procedures, and professional business standards.
• Conducting employee and volunteer training.
• Customer service.
• Analyzing and providing recommendations on store profit and loss statements and budgets.
• Conducting periodic physical inventory to ensure accurate reporting.
• Experience with Point of Sales systems.
• Effectively displaying and merchandising product.
• Planning, organization, analyzation, problem solving, multitasking, and communication.
• Diplomatic and effective communication, verbally and in writing, with internal employees as well as WNPA’s board of directors, visitors, members, donors, volunteers, and members of the public.
• Interpreting instructions furnished in written, oral, diagram, or other format.
• Making independent judgments and maintain attention throughout performance of duties.
• Working alone and with a team.
• Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
• Equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.

PHYSICAL DEMANDS

For a specific list of physical demands, please contact Human Resources at Recruiting@wnp.org to request.

TRAVEL

Occasional travel may be required to various local events or speaking engagements. Occasional overnight trips may be required.  Additionally, may be required to use personal or company vehicles.

QUALIFICATIONS & EXPERIENCE

• High School diploma or GED required.
• Prior retail and Point of Sales (POS) System experience (preferred).
• Prior supervisory experience (preferred).
• Valid REAL ID driver’s license.
• Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
• Knowledge of office equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.
• Planning, organization, analyzation, problem solving, multitasking, and communication.
• Knowledge of applicable federal and state laws, and professional business standards.
• Ability to pass NPS background check to meet mandatory security clearance requirements, as well as pass Western National Park ‘s independent employment background screening that may include, but is not limited to, employment, education, criminal, SSN verification and, professional references as part of its hiring requirements.

WHAT WE CAN DO FOR YOU

We are committed to providing you with an outstanding employee benefits package and support. As a full-time employee, you will be eligible for:

• Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA, PPO Dental, Vision, Flex Medical Savings Plan, Dependent Care Savings Plan, Optional Voluntary Term Life, and 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months service.
• Company Paid Benefits include: Short- & Long-Term Disability, a $50,000 Employee Group Life policy, EAP, and Health & Wellness resources.
• Eleven paid holidays, additional paid personal day, accrued paid vacation, and sick time.
• Employee Appreciation: 15% Discount on employee purchases in-store.
• Employee Referral Bonus

 (This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)

Western National Parks Association is an equal-opportunity employer committed to fostering a respectful and inclusive workplace. We comply with all applicable federal, state, and local employment laws and do not tolerate discrimination or harassment based on legally protected characteristics. Hiring decisions are based on qualifications, merit, and organizational needs.