Financial Assistance Program Manager

ORGANIZATION:

Metro Housing Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

MISSION:

“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”

OVERVIEW:

The Financial Assistance Program Manager will oversee the administration of the Department of Housing and Community Development’s RAFT Program. This position will include supervisorial, administrative, technical assistance, and policy duties and responsibilities as they relate to the RAFT Program. In addition, s/he will be expected to be an active and engaged participant in Boston’s housing and homeless community, representing the interests and priorities of Metro Housing.

REPORTS TO: Managing Director of Financial Assistance Programs

RESPONSIBILITIES MAY INCLUDE:

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Oversee and supervise the work of RAFT Case Managers in relation to RAFT projects and tasks, including Resource Line and walk-in schedule;
• Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds;
• Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy;
• Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner;
• Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications;
• Track client referrals and program outcomes and maintain client data in Metro’s CMS system;
• Monitor staff use of all data and file systems, insure consistency and timely entering of information by all RAFT staff in CMS;
• Produce monthly reports in accordance with all program needs and guidelines including, but not limited to, funding reports, contracts, performance evaluations and projections;
• Accept, review and respond to all appeals for RAFT denials;
• Carry small caseload of RAFT applications, as needed;
• Facilitate workshops and trainings specific to RAFT as needed;
• With input from team members, hire new staff and coordinate training and orientation process;
• Evaluate individual and team performance.  Coach members individually and as a group;
• Participate in Team, Management Team, and other ad hoc team meetings;
• Other duties as assigned

QUALIFICATIONS:

• Minimum 1-2 years of relevant management/supervision experience in a related field or position;
• Demonstrated experience in team building and support and serving as a liaison to external partners;
• Ability to manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative, and flexible;
• Experience with reporting, management and oversight of data collection;
• Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities;
• Experience with housing systems, homelessness, and social service providers (preferred);
• Proficient with Windows, Word, Excel, Outlook and comfort learning new software and tracking systems;
• BA/BS degree or equivalent experience;
• Multi-lingual skills required; verbal and written. (For translation and/or interpretation):
• Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Spanish & Haitian Creole

NOTE: Metro Housing supports a hybrid work environment. Staff is expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of the managers.

Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:

Your and your family’s health

• Health and dental coverage on a pre-tax basis;
• Eye Med Vision plan on a pre-tax basis;
• Medical and dependent care reimbursement account;
• Company paid life and AD&D insurance and long-term disability;
• Free, confidential Employee Assistance Program;
• Voluntary life, accident, critical illness and cancer insurance.

Work/life balance

• Generous vacation, sick, and personal time;
• 13 paid holidays per year;
• Paid new parent leave;
• Flexible schedules (when available).

Retirement plan

• 403(b) plan with a company match.

Career growth

• Tuition reimbursement program;
• Internal promotions encouraged.

AN EQUAL OPPORTUNITY EMPLOYER