Warranty Administrator

• Have a complete understanding with and follow up all manufacturer and after-market warranty company policies and procedures.
• Establish and maintain productive relationships with the manufacturers designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
• Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
• Flag the appropriate technicians for the hours earned on the operations they performed.
• Check each repair order against the vehicles service history to avoid making duplicate claims.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and/or technical staff.
• Report to management any abuses or fraudulent manipulation of warranty claims.
• Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and/or vehicle delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
• Maintain a record of all claims submitted, returned/rejected or paid and their current status.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
• Arrive and depart work at the hours designated by service management.
• Report to management any condition or situation that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers.
• Maintain a high level of personal grooming, hygiene and dress consistent with the duties of the position.
• Performs other duties as assigned.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Experience:

• Automotive Warranty: 2 years (Preferred)