Sales Associate/Safety Sensitive

The Car Sales Person sells new and/or used vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Sells and delivers a minimum of 10 units per month.
  
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  
• Explains fully product performance, application, and benefits to prospects.
  
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  
• Utilizes dealership sales control and follow-up system.
  
• Exhibits high level of commitment to customer satisfaction.
  
• Attends product and sales training courses as requested by sales manager.
  
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  
• Ensures that the sales manager has an opportunity to meet each customer.
  
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  
• Writes complete sales orders and process paperwork in accordance with established dealership policies.
  
• Prepares sold vehicles for customer delivery prior to customer arrival.
  
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  
• Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
  
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  
• Maintains a prospect development system.
  
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  
• Attends sales meetings.
  
• Maintains professional appearance.