Customs Entry Writer - CN Customs Brokerage

Customs Brokerage – Entry Writer

Company: CN Customs Brokerage Services (USA)

A subsidiary of Canadian National Railways, operating in the U.S. since 2009

About the Role

We are seeking a highly motivated, detail-oriented, and energetic individual to join our team in the field of Customs Brokerage.

A Customs Broker acts as a critical liaison between importers, U.S. Customs, partner government agencies, and internal/external stakeholders. This role ensures the smooth movement of goods across borders by managing customs clearance processes, duties, and regulatory compliance.

Come join a company that recognizes the importance of diversity, equity, and inclusion to create a successful and collaborative work environment. As an equal-opportunity employer, we value and embrace all the characteristics that make unique and seek to provide everyone with an equal chance to succeed, because equity and inclusion matter at CN Customs Brokerage Services (USA) Inc.

Key Responsibilities

• Process entry summaries and release shipments entering the U.S. via truck, rail, air, vessel, and pipeline
• Submit required documentation to Partner Government Agencies (PGAs), such as FDA, EPA, USDA, and NHTSA
• Complete AES (Automated Export System) export filings
• Monitor and manage incoming emails and faxes to ensure timely clearance processing
• Handle in-bond transactions, including:
  • IT (Immediate Transportation)
  • T&E (Transportation & Exportation)
  • IE (Immediate Exportation)
• Coordinate arrival and export processing upon notification from bond holders
• Provide customer support to clients, carriers, and vendors (internal and external)
• Answer phone inquiries and maintain professional communication
• Classify goods using the Harmonized Tariff Schedule
• Ensure compliance with U.S. Customs regulations and PGA requirements
  

• Perform additional duties as assigned.

Requirements

• Customs Broker License and/or CCS (Certified Customs Specialist) certification is an asset (not required)
• Previous experience in customs brokerage or logistics is preferred
• Prior customer service experience preferred
• Ability to thrive in a fast-paced environment, both independently and as part of a team
• Flexibility to work evenings, weekends, and holidays as needed
• Strong customer service and data entry skills
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Working knowledge of the Harmonized Tariff Schedule and U.S. Customs regulations

Skills

• Customer service
• Proficiency with Microsoft Office Suite and Outlook
• Strong organizational skills
• Effective time management and prioritization abilities
• Interpersonal skills with the ability to build relationships
• Proficient written and verbal communication skills in English

Education

• High school diploma or GED required
• Associate’s degree from an accredited two-year college preferred

What We Offer

• Comprehensive training and mentorship
• Opportunities to learn multiple facets of the customs brokerage industry
• Career growth and professional development opportunities
• A collaborative, diverse, and inclusive team environment
• Competitive compensation and benefits package, including:
  • Paid holiday and vacation
  • Medical, dental, and vision insurance
  • Short-term and long-term disability
  • 401(k) with company matching

CN Customs Brokerage is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted.