Care Coordinator

Care Coordinator

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

TEAM SNAPSHOT

We're adding to our team of passionate folks who are on a mission to improve the lives of others through services and support that lead to a higher quality of life for our clients.

We'd like to learn more about you—apply for the role!

What's our team like?

Our team is made up of passionate, mission-driven people working together to advance our vision of secure housing and the dignity of self-sufficiency for homeless and at-risk families and individuals in Contra Costa County.

Want to learn more about Hope Solutions and the people behind our mission? Visit our website to learn more about our leadership team and us.

WHO WE ARE LOOKING FOR:

The Care Coordinator (CC) is responsible for maintaining a safe, calm, and structured environment during daytime, evening and/or overnight hours (depending on the shift), and ensuring the well-being of youth ages 18–24 as they work toward housing stability and personal development. Care Coordinators provide support to Transitional Aged Youth (TAY) residing in Hope Solutions’ transitional housing program by helping them learn and practice independent living skills, deepening and expanding their social networks, and getting them ready to live on their own. The Care Coordinator also supports the youth in completing a housing search and transitioning into a new housing placement.

Care Coordinators play a critical role in reinforcing expectations, monitoring safety, and providing supportive engagement when needed. This includes conducting routine safety checks, responding to crises or resident needs, reporting facility/maintenance needs immediately, and documenting overnight activity. The role also includes assisting youth with evening routines and modeling respectful, trauma-informed communication.

Working as part of a collaborative shelter team, the Care Coordinator contributes to an environment that centers youth voice, autonomy, and belonging. All services are delivered through a strength-based, culturally responsive, and trauma-informed lens that reflects Hope Solutions’ core values.

Supervisory Responsibility: None

WHAT WILL YOU DO:

Client Support:

• Create a welcoming, safe, and structured environment for Transitional Aged Youth (TAY) by keeping the site clean, and modeling trauma-informed, strength-based, and culturally responsive practices.
• Build trusting relationships with youth through active listening, consistent presence, and respectful communication that affirms their identity and lived experience.
• Support daily living activities such as meal preparation, hygiene routines, room cleanliness, and overall upkeep of the shelter, while encouraging resident accountability and self-sufficiency.
• Reinforce individualized service plans developed by the team by providing day-to-day encouragement, coaching, and reminders aligned with youth goals.
• Monitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem-solving strategies.
• Assist youth with developing life skills including time management, conflict resolution, financial literacy, and basic job readiness.
• Assist the youth in searching for and securing housing. This includes understanding leases, meeting landlords, viewing units, executing a lease, transitioning to a new home and neighborhood, moving in, what to do in the first few months in a new home, and planning for sustained success.
• Conduct regular rounds and safety checks to ensure the physical and emotional safety of all residents, reporting any incidents or concerns in a timely and accurate manner.
• Provide documentation of daily observations, participant interactions, incidents, and service coordination in accordance with agency and program policies.
• Support youth in navigating community resources by offering guidance or accompanying them to appointments when needed and appropriate.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call, after-hours, and backup work may be required.

Work Location Classification:

• Site-Based: Work is primarily performed at an assigned Hope Solutions location, with an on-site presence as the standard expectation to support program operations, clients, and team collaboration. This classification applies to GPA, East County, Hacienda, Lakeside, Pomona, El Portal Place, and key roles at Taylor Office such as the Operations Manager and their direct reports.  
• Work from home must be approved in advance by the Program Director or Manager. Written approval (email) is required.  
• All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager. 
• Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.   
• This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.  
• When requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours, business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directions regarding work-from-home approval, schedule adjustment, or use of leave time.  
• When approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately. 

Position Qualifications:

• Knowledge of and belief in Positive Youth Development and Housing First philosophy and strategies. 
• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities. 
• Experience with and/or interest in handling light maintenance skills is strongly preferred. 
• AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years' experience in property/facility management. 
• Bilingual in English/Spanish is a plus. 
• Outstanding written and verbal communication skills. 
• Computer proficiency in the use of Microsoft and database applications. 
• Must pass LiveScan screening and TB test. 
• Salary contingent upon skill and experience. 

Physical Qualifications:

• The person in this position may make home visits to clients who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Compensation & Benefits:

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays, plus 3 floating holidays.
• Ability to accrue 2-4 weeks' vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.