Order Fulfillment Technician

WHY WE EXIST: 

At ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. 

WHAT WE DO:

ER2 partners with organizations ranging from growing businesses to some of the world's largest enterprises, providing technology deployment, equipment management, and zero-waste IT disposal solutions. We're also committed to reducing the digital divide through donation initiatives that increase access to technology and opportunity in under-resourced communities.

OUR CORE VALUES:

• Constantly Improving
• Acting in Humility
• Living a Life of Servanthood
• Relentlessly Pursuing Excellence
  

At ER2, we believe strong organizations are built by humble, accountable, growth-minded people who are committed to serving others and continuously improving.

We value teammates who step in where needed, support one another, and take pride in doing great work. In return, we strive to create an environment where people can learn, develop new skills, and grow both professionally and personally.

THE OPPORTUNITY:

We are looking for someone who loves computers and electronics, and who wants to be a part of a fun, hard working team! Our Order Fulfillment Technician team members are responsible for identifying, evaluating, troubleshooting, testing, and repairing desktops & laptops while completing incoming orders.

• Schedule: Monday - Friday, 9:00am-5:00pm
• Supervision: This position reports to the Fulfillment Team Lead
• Compensation: $20.00/Hourly
  
• Location: Mesa, AZ | In-Office
  

THE PERFECT FIT:

We’re not looking for someone who’s half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute for the long haul.

KEY SKILLS:

• Strong attention to detail and quality control skills
• Ability to work efficiently in a fast-paced environment
• Excellent problem-solving and troubleshooting abilities
• Strong teamwork and communication skills
• Flexibility to adapt to changing priorities
• Commitment to continuous improvement and excellence

THE DAY TO DAY:

• Process orders promptly while maintaining high-quality standards
• Collaborate with production teams to complete equipment testing and support timely order delivery
• Conduct standardized testing on unprocessed equipment
• Repair or replace defective parts and retest devices
• Prioritize direct shipping orders, including cleaning and vinyl application
• Utilize packaging equipment to create boxes and palletize products
• Fulfill customer-specific orders while minimizing defects
• Maintain focus on exceeding customer expectations and work quality
• Perform quality checks throughout the fulfillment process
• Support and train team members as needed
• Adapt to changing priorities and communicate with Team Leaders
• Identify and address issues or obstacles faced by the team
• Maintain professional communication across various platforms
• Perform daily 3S (sort, sweep, standardize) tasks to keep the department clean

THE VITALS:

• 1-2 yrs computer repair experience preferred
• Have the ability to problem solve
• Be able to work with little to no supervision
• Be dependable
• Have great attention to detail
• Have a desire to work in an ever-changing environment
• Willingness and capability to flex and work in other departments when needed

PHYSICAL REQUIREMENTS:

• The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs
• Ability to work and look at a computer screen for extended hours per day
• The ability to stand in one place for extended periods of time without fatiguing
• Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.

OTHER REQUIREMENTS:

• The ability to speak/read English fluently
• Legally authorized to work in the United States
• The ability to pass a drug test
• The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity
• The ability to perform all work related duties free from any type of impairment
  

THE PERKS

• Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident, critical illness, and hospital indemnity insurance, employee assistance program, and BenefitHub discount program
• 401(k) with company match (after just 90 days of employment!)
• Competitive wages
• Welcoming, caring, and dedicated team members 
• Fun culture with family-like vibes 
• Paid Time Off
• Company Branded Attire Allowance
• Professional & Personal Growth and Development Opportunities
• Real Life Skills Training
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company! 
• All ideas are welcome, everyone has a voice here - unused employee genius is a big waste! 
  

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect! (Spoiler Alert: The next step is a one-way video interview!)

AFTER YOU APPLY:

Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need. 

If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com.

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Privacy Disclaimer: As part of your job application, we collect and process certain personal information about you. This information may include your contact details, work history, education, references, and other information relevant to assessing your qualifications. We collect this information solely for recruitment, hiring, and employment-related purposes. We do not sell your personal information.