Sales Development Representative

Company Overview: 

Encompass IT, a leading Managed Service Provider (MSP) in Manchester, CT, is dedicated to delivering top-tier IT solutions to businesses in need of reliable, innovative technology services. Our team is passionate about helping clients thrive in today’s fast-paced digital landscape. 

Position: Sales Development Representative (SDR) 

Type: Full-Time 

Salary: $18.00/hr base salary + uncapped appointment bonuses and commission 

Job Summary: 

We’re looking for a driven and personable Sales Development Representative to join our team. The SDR will be responsible for identifying and connecting with potential customers through 250 cold calls per week and will be expected to generate at least 3 qualified appointments per month for the sales team. This is an excellent opportunity for someone who enjoys engaging with others, has demonstrated experience in cold calling, and thrives in a goal-oriented environment. This is an in-person position at our office in Manchester, CT. No opportunity for remote or hybrid work.  

Responsibilities: 

• Conduct high-volume cold calling to identify potential business opportunities. (250 dials/week) 

• Send out personalized emails to prospective clients using message templates. 

• Effectively communicate Encompass IT's services and value propositions. 

• Prioritize or disqualify leads based on Ideal Customer Profile fit.  

• Qualify leads and set appointments for the sales team. 

• Maintain accurate records of calls and prospect interactions in our CRM system (HubSpot). 

• Collaborate with the sales and marketing team to develop strategies for lead generation and conversion. 

Qualifications: 

• Some experience with high-volume cold calling. 

• Excellent customer service skills. 

• Strong communication skills and a friendly, professional demeanor. 

• Goal-oriented with the ability to handle rejection and keep a positive attitude. 

• Organized and self-motivated, with the ability to work independently and make confident decisions. 

Job Type: Full-time 

Benefits: 

• 401(k) 

• Health insurance 

• Paid time off 

• Sick time