Administrative Client Concierge

Description

Job Purpose

Serve as the front door representative of exceptional CZ values and culture to callers and guests; and to assist them with making personal connections or gathering information.  

Duties and Responsibilities

The primary duties and responsibilities of this position include the following:

• Enthusiastically greet callers, connect people, and assist in any feasible manner
• Welcome in-person client guests and serve with warm hospitality during their visit
• Manage the relay of telephone calls to staff, utilizing full potential of the phone system
• Collect, log, and process incoming mail 
• Address/label, apply postage, and otherwise process outgoing mail
• Log and distribute inbound shipping (USPS, FedEx, UPS, etc.)
• Address/label, weigh, apply postage, and otherwise process outbound shipping
• Process, log, and distribute inbound and outbound courier services
• Manage conference spaces – schedule, catering, cleanliness, furniture, and audio/video
• Seek out opportunities to assist other administrative team members
• Serve as a backup for other administrative staff in the event of absences
• Stock breakroom beverages, snacks, and breakroom supplies
• Stock printers with toner and paper, and report meter readings
• Responsible for office supply inventory and ordering for all offices
• Support employees by serving as a helpful resource and connecting them with information, services, and team members as appropriate
• Other administrative and clerical duties as needed or assigned

Continuing Education

Classes, as needed, to enhance or improve skills in programs used daily in completion of tasks.  

Working Conditions

Daytime business hours in-office with limited flexibility.

Requirements

Qualifications 

The following qualifications are requirements of the position:

• Some hospitality, service, sales, or administrative experience
• High school diploma or equivalent
• Experience using Microsoft Word and Outlook
• Excellent communication skills
• Ability to type 30 wpm
• Approachable, personable, and customer-service oriented

Physical Requirements

The ability to carry up to 30 lbs is required for the position.