Seasonal Campus Operations Associate

Description

If you love creating welcoming spaces where everything runs smoothly behind the scenes, this could be a great fit for you.

Willow Creek Community Church is an egalitarian, non-denominational, multi-site church across Chicagoland, passionate about helping people take next steps to love God, love people, and change the world. We’re hiring a Seasonal Part-Time Campus Host to help create exceptional environments for services, ministry gatherings, special events, and missional space initiatives.

Schedule: Seasonal, as-needed. Must be available for a flexible schedule, including evenings and weekends
Pay Range: $15.00–$23.00/hour (based on experience)

The Role:

As a Campus Host, you are part hospitality leader, part operations coordinator, and part problem-solver. You’ll ensure rooms are set up with excellence, A/V systems are supported, volunteers are equipped, and guests feel genuinely welcomed.

You will:

• Lead room set-up and campus preparation for services, ministries, special events, and rentals
• Provide A/V technical support and troubleshoot issues as needed
• Maintain quality control of campus environments
• Deliver outstanding guest service to internal teams and outside groups
• Coordinate with Facilities and Risk Management on building and safety needs
• Serve as point leader for security or evacuation situations when required
• Oversee a specialty focus area (such as volunteer training, A/V, inventory management, or lobby operations)
• Recruit, develop, train, and care for volunteer teams
   

What success looks like:

• Ministry and events run smoothly and sustainably
• Spaces consistently reflect excellence and attention to detail
• Guests experience proactive, thoughtful hospitality
• Volunteers feel valued, trained, and integrated

Requirements

What you bring:

Skills & Competencies

• Strong problem-solving and quick decision-making skills
• Excellent time management
• Customer service excellence
• Working knowledge of facility operations
• Ability to flex your schedule as needed
• Ability to develop and delegate to a team
   

Experience & Education

• Must be 18 years old or older, and High school diploma or GED preferred
• Experience leading a team
• Prior customer service experience