Lead Postal Clerk

About Black Butte Ranch

Black Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.

Working here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest’s most beautiful settings.

Summary

The Lead Postal Clerk provides exceptional customer service while supporting and managing the daily operations of the Black Butte Ranch Post Office. This role is responsible for processing incoming and outgoing mail and packages, assisting owners and guests with shipping and retail needs, maintaining inventory, handling customer transactions, and ensuring accurate, organized, and timely mail distribution in compliance with postal regulations. The Lead Postal Clerk also performs office and computer-based work, supports administrative and managerial responsibilities as directed by the Manager, and assumes Manager responsibilities when the Manager is out.

Key Responsibilities

• Process, sort, and distribute incoming and outgoing mail and packages with accuracy and efficiency.
• Assist customers with mailing, shipping, retail purchases, and billing while delivering excellent customer service.
• Operate postal equipment, shipping software, package tracking systems, and the point-of-sale (POS) system.
• Perform general office and computer-based work to support daily postal and administrative operations.
• Maintain inventory of postal supplies, shipping materials, stamps, and retail merchandise.
• Perform cash handling, owner and guest account billing, and daily opening and closing procedures.
• Coordinate with shipping carriers, the Sisters Post Office, and Ranch departments to ensure timely mail and package delivery.
• Perform administrative and managerial duties as directed by the Manager and assume Manager responsibilities and oversight of daily operations in the Manager’s absence.
• Maintain a clean, organized work environment and assist with additional administrative and business service needs as assigned.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience working in an office setting, with demonstrated ability to perform effectively in a fast-paced environment.
• Previous experience in customer service, retail, administrative, office, or postal operations preferred.
• Experience with cash handling, POS systems, or shipping software is a plus.
• Strong communication, organization, and customer service skills with exceptional attention to detail.
• Ability to multitask, problem-solve, work independently, and learn new technology.
• Ability to lift up to 50 pounds and maintain a valid driver's license with a clean driving record.

Why You'll Love Working Here
 Team members also enjoy employee discounts at Ranch restaurants, retail, and spa services, complimentary golf, access to Ranch amenities, and discounted skiing at Hoodoo Ski Area.

Our commitment to service starts with our team. We foster a welcoming, inclusive workplace and make employment decisions based on qualifications, merit, and business needs in accordance with applicable laws.