Receptionist/Registered Dental Assistant

Position:                      Receptionist/Registered Dental Assistant                               

Department:                Colusa Indian Dental Clinic 

Reports to:                  Director of Clinic Operations                        

Classification:             Non-Exempt  

Status:                         Regular, Full Time     

                                    Government Essential

Job Function:

The Dental Receptionist provides office support services that creates an environment where every person feels welcomed and is shown respect and empathy.

Essential Duties and Responsibilities:

• Enhances Dental Clinic and the Organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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  Maintains personal appearance, workstation and waiting area in compliance with clinical confidentiality and patient service protocols.
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  Answers telephones courteously, make appointments and take messages according to protocols.
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  Greets patients and visitors warmly at the front desk and provide both registration and exit support services.
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  Documents insurance eligibility and inform patients of the estimated services cost and their treatment plan payment requirements.
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  Processes route slips and return to Billing Coordinator.
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  Balances daily cash receipts and cash bag.
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  Prepares clinical records for patients’ visit with the provider.
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  Assists clinical staff in maintenance and filing of completed patient records.
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  Maintains office supply orders.
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  Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards.
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  Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment.

• Displays a comprehensive knowledge of and ability to implement dental care techniques.
• Has thorough knowledge of dental instrumentation and equipment use and care.
• Proficiency in dental procedures and potential complications.
• Is able to recognize signs and symptoms of emergency situations and interventions.
• Prepares patient, sterilizes and disinfects instruments, sets up instrument trays, prepares materials, and assists dentist during dental procedures.
• Takes and records medical and dental histories and vital signs of patient.
• Exposes dental diagnostic x-rays.
• Makes preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Pours, trims, and polishes study casts, fabricates custom impression trays from preliminary impressions, cleans and polishes removable appliances, and fabricates temporary restorations.
• Instructs patients in oral hygiene and plaque control programs.
• Provides postoperative instructions prescribed by Dentist.
• Records treatment information in patient records.
• Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards.
• Maintains current CPR certification.
• Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment.

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  All other duties as assigned.

Additional Desired Qualifications:

• Bi-lingual in Spanish preferred.

Education and Experience:

• RDA or DA Certification 
• At least 6 months of experience working in a dental office preferred. 

Physical Requirements:

• Ability to stand for long period of time, bend, kneel and lift heavy objects.

Licensing Requirements:

• Documentation of Dental Assistant Training
• Current radiograph certification with the State of California.
• Valid CPR/1st Aid certification 

Key Competencies:

• Good organization and time management skills.
• Excellent verbal and written communication skills.
• Familiar with ICD-10, CPT-4 codes
• Attention to detail with the ability to multi-task.

• Exceptional customer service skills.

• Is tactful, poised, pleasant and diplomatic, exhibiting a positive, professional demeanor to peers, patients, physicians and visitors. Promotes team image and possesses a high degree of flexibility.
• Demonstrates cooperation and consideration of other health team members and peers.
• Must be organized, flexible and versatile with the ability to function effectively in stressful situations.
• Must be eager and enthusiastic in promoting the general philosophy of the facility.

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  Dedicated hard worker with ability to report to work on a daily basis.