Case Manager - Residential Programs

General Description:

The Case Manager plays a critical role in ensuring the physical, emotional, and developmental well-being of the youth served by Youth Emergency Services, Inc. This role goes beyond supervision—it requires proactive leadership, mentorship, and advocacy to close gaps in support and create transformational outcomes for clients. The Case Manager is responsible for providing a structured, safe, and empowering environment while fostering accountability, resilience, and success.

Qualifications 

• Demonstrated leadership and problem-solving skills, with the ability to identify and close gaps in client care and support.
• Must be 21 years or older
• High school diploma or GED (Associate’s or Bachelor’s degree in social work, psychology, or a related field preferred).
• 1–2 years of experience working with youth, social services, or case management, with a strong ability to navigate challenges and drive meaningful outcomes.
• Proven ability to advocate for youth and families, ensuring that services, resources, and interventions align with client success goals.
• Strong decision-making and accountability mindset, with the ability to take initiative and proactively manage cases.
• Effective communicator and collaborator, skilled in coordinating multidisciplinary teams, engaging families, and building community partnerships.
• High emotional intelligence and resilience, capable of de-escalating conflicts, guiding youth through challenges, and modeling positive behaviors.
• Strong time management and organizational skills, with the ability to prioritize tasks in a fast-paced, dynamic environment.
• Tech-savvy and data-driven, with the ability to document progress effectively, analyze patterns, and use technology to enhance case management efficiency.
• Committed to continuous learning and professional development, with a growth mindset focused on improving self, team, and agency outcomes.

Key Responsibilities

1. Case Management & Advocacy

• Proactively manage client cases by identifying gaps in support, removing barriers, and driving positive change.
• Ensure timely and accurate documentation that reflects real-time client progress and intervention effectiveness.
• Serve as a client advocate in treatment plans, MDT meetings, court hearings, and interdisciplinary collaborations.
• Coordinate and oversee medical, educational, and therapeutic services, ensuring that every client receives the care they need.
• Bridge communication between therapists, schools, DFS, probation officers, judges, parents, and clients, ensuring seamless collaboration and accountability.

2. Environment & Daily Engagement

• Establish a culture of safety, stability, and structure that fosters client growth and responsibility.
• Ensure the home environment is clean, organized, and welcoming, reinforcing positive habits and respect for shared spaces.
• Prepare and provide nutritious meals that align with healthy lifestyle habits.
• Lead engaging group sessions, structured activities, and mentorship opportunities to support personal development.
• Provide active, engaged supervision, guiding clients with clear expectations, coaching, and consistent accountability.

3. Leadership & Team Contribution

• Actively contribute to a high-performing, mission-driven team, supporting colleagues and driving collective success.
• Take ownership of at least one agency committee, using insights and leadership to improve agency operations.
• Champion agency mission, policies, and values, ensuring daily actions reflect organizational goals.
• Model and reinforce positive behaviors and daily living expectations, creating a standard of excellence.

4. Knowledge, Skills, & Abilities:

• Crisis Management & De-escalation: Ability to assess, intervene, and resolve potentially volatile situations with confidence.
• Strong Communication & Advocacy: Ability to connect, engage, and navigate conversations with youth, families, and professional partners.
• Leadership & Team Collaboration: Ability to align with and contribute to a results-driven, solution-focused team.
• Time Management & Organization: Ability to prioritize tasks effectively in a fast-paced, dynamic environment.
• Resilience & Adaptability: Ability to pivot, problem-solve, and stay mission-focused in the face of challenges.
• Advanced Technology Skills: Ability to use case management software, document effectively, and leverage technology for efficiency.
• Understanding of Child & Adolescent Development: Ability to support youth growth with a trauma-informed, developmentally appropriate approach.

We are seeking candidates who are committed to continuous personal and professional growth. During the interview process, we expect you to demonstrate a proactive mindset, self-awareness, and the ability to reflect on how you can contribute to our agency's success. This role requires individuals who are not only able to navigate challenges with maturity and responsibility but who are also eager to learn, collaborate, and improve over time. We value emotional intelligence and the capacity to build positive, supportive relationships. If you are ready to engage with us in a thoughtful, forward-thinking way, and to grow both personally and professionally within our organization, we encourage you to apply.