Hotel Assistant General Manager

Job Description: Assistant General Manager

Job summary

The Assistant General Manager is responsible for ensuring complete guest satisfaction throughout the entire guest experience. This position is directly responsible for managing front office and food and beverage operations, with significant responsibilities in overseeing other areas of the operation including maintenance and housekeeping as needed and directed by the General Manager. The AGM will also assist the General Manager and Director of Sales with sales efforts, revenue management and maintaining excellent guest satisfaction metrics. The AGM plays a critical role in developing and maintaining a culture of service excellence based on the company’s mission and vision.

Compensation & Benefits

• Competitive annual salary.
• Performance reviews with annual raise eligibility.
• Quarterly bonus plan with revenue and team performance incentives.
• Health, vision and dental insurance for full-time (30+ hours per week) employees.
• Paid time off for full-time employees.
• Up to $2400 referral bonus for referring new employees (per referral, see handbook for details).
• 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details).
• Hotel discounts for employee, family and friends through brand discount programs.
• Opportunities for promotions into senior leadership roles.

Job responsibilities 

• Promote and model company culture centered around company mission and values.
• Serve as the manager on duty in the General Manager’s absence.

• Work with and through the front desk and food and beverage associate teams to ensure hotel consistently exceeds guest service expectations and to anticipate, identify and resolve guest service issues.    
• Ensure the food and beverage department consistently meets all requirements for food safety, alcoholic beverage control requirements, and brand standards. 

• Recruit, hire and train a team of guest service and food and beverage associates who are properly trained in all aspects of their respective responsibilities.
• Develop schedules for front desk and food and beverage departments that include a substantial amount of time working with and training staff in-person. The schedule for this position will continually shift to include a variety of mornings, evenings and weekends.   
• Serve as the first line of defense in the event of call-offs on both front desk and food and beverage departments.
• Assist in revenue-related activities including revenue management, analysis, sales lead generation, and group/event execution.

• Oversee hotel accounting functions including cash handling, accounts receivable and billing. 
• Oversee housekeeping, maintenance operations and other responsibilities as needed/directed by hotel General Manager. 

Qualifications 

• Flexible schedule (evening, weekend and holiday availability are required with the possibility of having to work or cover occasional overnight shifts).
• Able to successfully juggle owning responsibility for two separate departments simultaneously.
• Passionate about delivering excellent guest service and working directly with guests to resolve issues or complaints.
• Excellent leadership and communication skills to ensure employees know what is expected of them and have the tools and training needed to accomplish it.
• Previous leadership, hotel and food and beverage experience.
• Strong computer and organizational skills.
• Comfortable being on-call for employees when issues arise and able to cover shifts if employees fail to report to work.
• Able to handle stressful, high-pressure situations and conflict in a calm, professional manner.
• Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds. 
• Able to successfully pass a drug test and background check. 

About TS2 Hospitality

TS2 Hospitality (www.ts2hospitality.com) is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. TS2 Hospitality provides equal opportunity to all applicants and employees in all aspects of employment regardless of race, color, religion, gender, age, ancestry, national origin, disability, genetic information, sexual orientation, gender identification, veteran status, or other status protected by law. 

Our vision: We deliver remarkable hospitality by encouraging excellence in each other.

Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!

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